Housing Officer

Overview

Proactive housing officer managing rent, ASB, new-build estates, tenant support.

Key Responsibilities

• estate handover
• asb management
• estate inspections
• rent collection
• tenancy management
• stakeholder coordination

Tasks

-Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. -Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported. -Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. -Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. -Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. -Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. -Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.

Requirements

• tenancy management
• asb
• stakeholder management
• rent arrears
• problem solving
• customer service

What You Bring

-Previous experience in housing or tenancy management, ideally within a social housing setting. -A strong understanding of ASB legislation and best practice in case handling. -Experience working collaboratively with internal and external stakeholders. -Proven ability to manage rent arrears and support financial wellbeing. -Strong problem-solving, negotiation, and influencing skills. -Effective communication, time management, and organisational abilities. -Excellent customer service skills with a resident-first approach. -Experience with newbuild signups.

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Benefits

-Private health care -28 days holiday PLUS Bank Holidays -Discounted gym membership -A competitive salary of £33,500 including car allowance -Free life assurance -Opportunities for learning and development -Access to a wide range of wellbeing services and tools, including a digital gym -A generous contributory pension scheme -Retail discount scheme

About Bpha

-Specialises in affordable housing, retirement living, shared ownership and specialist supported housing. -Develops portfolio of both general needs rental and innovative retirement and shared-ownership schemes. -Runs Carelink: a 24/7 responder service enhancing community safety and independence. -Pioneered health‑and‑housing partnerships to address well‑being through community‑focused design.

Sector Specialisms

Security Clearance

-pre‑employment screening includes dbs check and references.