Receptionist

Overview

Greets visitors, handles calls, manages admin tasks and ensures a positive first impression.

Key Responsibilities

• guest management
• work order
• event scheduling
• office equipment
• badge management
• call screening

Tasks

-Provides travel assistance, calling cabs, communicating arrival, etc. -Maintains guest registration logs via electronic guest management system -Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors -Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested. -The employee may also be regularly required to sit or stand for prolonged periods of time -Is actively visible in the reception area and always accessible to the customer via phone, walkie talkie. Provides advance notice to manager and customer for personal time off. -Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication -Schedules, organizes and assists with event and meeting room reservations -Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison -Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action -Regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines -Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand -Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required -Manages visitor badges and maintains appropriate visitor records -Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times

Requirements

• outlook
• word
• excel
• reception
• communication
• customer service

What You Bring

-Organization and attention to detail required -Regularly required to walk, talk and hear -Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population -Proven computer experience essential including proficiency in Outlook, Word and Excel required -Must be able to work in a fast paced, high volume environment -Understands and adheres to all safety and security protocols -Minimum of 2 years of reception experience -Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours. -While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions -2 years of experience in face-to-face interaction with customers preferred -A pleasant phone voice and excellent verbal and written communication skills a must

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Benefits

-Consistently offers professional, friendly and welcoming interactions

About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms