Systems Technician

Overview

Provide L1/L2 desktop support, hardware/software setup, and user training

Key Responsibilities

• system implementation
• technology research
• app expertise
• user onboarding
• technical support

Tasks

-Implement/support systems and procedures implemented by Director of IT, Infrastructure Manager and Service Desk Supervisor. -Research and vet new technologies for potential field/end user use in line with Company goals and initiatives. -Become a subject matter expert for critical apps as assigned. -Assist with onboarding of new users including computer builds, phone setup, and training of users on our systems. -Provide level 1 and level 2 support to end users including computer builds and general troubleshooting.

Requirements

• itil
• customer service
• active directory
• o365
• a+ cert
• cis degree

What You Bring

-Familiarity with help desk ticketing systems and ITIL concepts a plus -Strong focus on customer service -Attain SME status for mission critical apps at the user level. -Knowledge of the following technologies preferred: Active Directory, O365 Suite including Office, anti-virus and security software, MDM software, Windows 10, ticketing systems, printer management, mobile and desk phone management -Hardware experience including desktop/laptops, networking, servers, etc. A+ certification preferred -Able to travel overnight on occasion -Excellent verbal and written communication skills. -Analytical and troubleshooting skills -Ability to communicate effectively with users of all technical levels -Associate’s or Bachelor’s degree in CIS preferred, or equivalent amount of education and years of experience in a technical support role -Fast learner with the desire and ability to learn new technical skills

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Benefits

-Employee Assistance Program -Flexible Spending, Dependent Care and Commuter Plans -Available for on-call hours -401k Retirement Plan with Company Match -Company-paid and Voluntary Life Insurance Plans -Fitness Program -Company-paid Short Term and Long Term Disability -Medical, Dental and Vision Insurance with 100% of monthly premiums paid by the company -Employee Stock Ownership Plan -Career Development through Mentoring Program, Learning & Development, Continuing Education -Pet Insurance

About Clune Construction

-A national general contractor that evolved from a regional builder after acquiring LaSalle Construction in 1997. -With offices in major U.S. cities, working on commercial, data center, retail, and airport projects. -Typical projects include ground-up retail rollouts, healthcare facilities, airport lounges (like O'Hare's Polaris Lounge), and mission-critical data centers. -Milestones include the first healthcare project in 2001, regional expansions up to 2023, and innovations in virtual construction and BIM.

Sector Specialisms