Customer Coordinator

Overview

Coordinate customer accounts, support sales, manage quotes, contracts, and ensure safety.

Key Responsibilities

• account setup
• contract management
• crm tasks
• quote preparation
• cost savings
• customer insights

Tasks

-Work closely with Operations and other functions to help ensure great customer experience and maximize the efficiencies / margins. -New Account creation for all types of customers. -Assist managing of Contract renewals, updates and other changes. -Assist Account Managers while on the road with customers and administrative tasks. (Data entry, Customer calls, OMS/CRM related tasks). -Ensures Health and Safety is a high priority by following policies and processes, and acting in a safe manner at all time; -Identifying Cost Savings Initiatives -Assist Account Managers in the preparation of medium to large Quotes -Set-up new accounts and provide necessary information/follow up with operations to ensure work is executed. -Help increase selling time of Account Managers -Identify customer needs and translate into profitable business opportunities -Improve share of wallet and margins through developing better relationships with existing customers.

Requirements

• project management
• customer service
• problem solving
• ms office
• crm/salesforce
• time management

What You Bring

-Good understanding of all GFL Services and customer needs -Project Management understanding -Strong ability to link customer experience to growth and retention of profitable business. -Strong Customer Service Skills -Ability to work in a team environment -Must be able to work under pressure with and meeting timelines -Problem solving experience -Proficient with MS Office (Excel, Word, Outlook), OMS, CRM/Salesforce experience would be an asset. -Excellent organization and time management skills -Has a good understanding of the geographical region. -Strong oral and written communication skills;

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About Gfl Environmental Inc.

-Quickly transformed into a North American environmental powerhouse. -Headquartered in Vaughan, Ontario. -Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups. -Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet. -Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre. -Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope. -Operates material-recovery facilities and regularly files SEC and TSX reports. -The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.

Sector Specialisms