Field Service Manager (Commercial Boiler and Burner Systems)

Overview

Lead commercial boiler/burner service team, manage dispatch, safety, and growth.

Key Responsibilities

• process standardization
• dispatch management
• commissioning
• kpi monitoring
• safety compliance
• customer relations

Tasks

-Standardize processes for dispatch, documentation, and job closeout to improve consistency -Collaborate internally on billing accuracy, cost control, and reporting -Identify training needs and coordinate technical and safety programs -Monitor KPIs for profitability, response time, and first-visit resolution, and act quickly on results -Oversee safe, high-quality startup, commissioning, troubleshooting, and service for commercial systems -Drive growth in service contracts, aftermarket parts, and customer relationships in partnership with sales -Build strong relationships with customers, suppliers, and partners for clear communication and issue resolution -Manage daily dispatch and scheduling to maximize utilization and responsiveness -Recruit, mentor, and retain high-performing team members -Field utilization meeting or exceeding targets -Promote a strong safety culture and ensure OSHA compliance -Lead and develop a skilled team of technicians, coordinators, and warehouse staff with clear goals and consistent coaching

Requirements

• cleaver brooks
• crm
• osha
• field service
• leadership
• 10+ yrs

What You Bring

Looking for an experienced Field Service Manager to lead commercial boiler and burner operations across the NYC Metro area. Hands-on leadership, strong technical background, and proven results in service performance required. -Knowledge of service contracts, parts operations, or warehouse management -Experience with Cleaver Brooks or similar manufacturers -Excellent communication with technicians, customers, and vendors -Current technician certifications and safety compliance -Proven ability to develop people and lead by example -On-time service response with zero missed commitments -10+ years of field service experience with fuel-fired boilers, burners, and combustion control systems -Valid driver’s license with clean record -Familiarity with CRM, dispatch software, and KPI reporting -Strong planning, dispatch, and documentation skills -3+ years in a leadership or supervisory role managing a service or maintenance team -Working knowledge of OSHA and safe work practices -Willingness to travel to customer sites across NYC Metro and Westchester

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Benefits

💰 $150,000–$170,000 base + performance incentives -Reduced callbacks and higher first-visit resolution -Medical, dental, vision, and life insurance -Ongoing training and professional development -$150K–$170K base salary plus performance-based incentives -401(k) with company participation -Paid time off and holidays

About Cobalt Recruitment

-Founded with a mission to connect exceptional talent with leading employers in the built environment. -Renowned for tailored recruitment services across construction, property, and energy. -A trusted partner for both candidates and clients with deep industry expertise. -Specializes in sectors such as construction, energy, engineering, and infrastructure, bringing high-caliber professionals to the table. -A consistent player in the recruitment space, helping shape successful projects across residential, commercial, and industrial domains. -Track record spans the successful delivery of projects from large-scale developments to niche, technical roles. -Knows their sector-specific needs and consistently matches candidates with the right opportunities.

Sector Specialisms