Rebate and Warranty Administrator, HVAC

Overview

Manages rebate and warranty submissions, liaison between stakeholders, ensures accuracy.

Key Responsibilities

• rebate documentation
• warranty claims
• claims processing
• data tracking
• process improvement
• stakeholder updates

Tasks

-Ensure accurate documentation of rebate income and warranty credits for financial reporting. -Collaborate with internal teams and customers to confirm eligibility and gather required materials. -Review and process warranty claims according to manufacturer policies. -Track returns and warranty parts, ensuring proper documentation and communication. -Maintain detailed logs for rebate and warranty activity. -Support field and sales teams by responding to rebate-related inquiries. -Educate teams on program requirements and documentation best practices. -Communicate regularly with manufacturers, suppliers, and internal departments. -Ensure documentation is complete and compliant (invoices, certifications, serial numbers, permits, etc.). -Submit claims promptly and follow up to ensure timely resolutions. -Collaborate with Sales, Purchasing, Credit, and Operations for data accuracy and process completion. -Contribute to continuous process improvement initiatives to streamline workflows. -Stay current on product knowledge through training and self-learning. -Monitor the status of claims and provide regular updates to stakeholders. -Prepare and submit rebate applications for HVAC and water-related products.

Requirements

• erp
• crm
• excel
• high school
• 2 years
• hvac

What You Bring

-Familiarity with rebate programs (manufacturer and utility) and warranty processes is a strong plus -Experience with ERP and CRM systems -Strong organizational and time management abilities -Proficiency in Microsoft Office (especially Excel) -Minimum 2 years in an administrative or support role, ideally within wholesale distribution or HVAC industry. -Excellent communication (written and verbal) -Strong documentation and data entry skills -Ability to work independently and collaboratively -Detail-oriented with a high level of accuracy -High school diploma or equivalent, some college course work preferred.

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Benefits

-Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the People Department at (844)-393-7172.

About Pace Supply Corp.

-Employing technical teams and a private fleet, it serves contractors, municipalities and industrial clients with local-market expertise. -Typical projects range from residential HVAC installations and commercial fire-protection systems to municipal water‑treatment and hydronic infrastructure. -Its divisions include plumbing, HVAC, hydronics, fire protection, water heaters, pipe supports, water treatment, wastewater and waterworks.

Sector Specialisms

Security Clearance

-a comprehensive background check will be conducted to ensure candidates meet employment criteria.