Homeowner Services Officer - 12 Month FTC

Overview

Provide customer service & manage contracts, repairs, and payments for shared‑ownership homes.

Key Responsibilities

• property maintenance
• budget management
• rent collection
• lease administration
• repairs coordination
• customer service

Tasks

In our Homeownership team you will be responsible for delivering a responsive and proactive service to our new and existing Shared Ownership customers. This is an opportunity to shape the environment in which you work and grow your skills set and knowledge of the housing sector. The role covers a wide range of areas from queries and complaints through to property management, lease extensions, staircasing, arrears and re mortgage applications. -Ensure properties are maintained in a good condition either by working with the appointed Managing Agent or by diagnosing, ordering and managing necessary repairs directly. -Ensure communal areas and neighbourhoods are clean, safe and well maintained through liaison with the appointed Managing Agent. -Administer contractual obligations with customers on behalf of Sage Homes, including leases and shared ownership rents. -Efficiently and accurately process staircasing, re-mortgage and lease extension applications ensuring RICS registered valuations are reflective of the current market value and premiums are accurately calculated. -Collect rent and service charges and manage service charge accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate. -Provide a customer-focused service in relation to homeowner queries and issues in accordance with Sage Homes' service standards, principles, policies, and procedures, ensuring issues are dealt with appropriately and quickly. -Manage and monitor a repairs budget ensuring you or an appointed Managing Agent work within financial regulations and get the best value from contractors. -Welcome new residents to the service, including personal contact, ensuring any reasonable issues are resolved and their level of customer satisfaction is increased and maintained.

Requirements

• self-driven
• accountable
• work ethic
• communicator
• organised
• proactive

What You Bring

-Self-driven, accountable and embrace change and opportunity. -Have a strong work ethic and eagerness to learn and develop. -Strong communicator. -Organised and efficient. -Pro-active and take a creative approach to relationship-building and problem solving.

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Benefits

This role offers hybrid working from our Northampton Office 3 days in the office and 2 days remote if required. This position is on a 12 Month FTC. -Workplace Pension - matching personal contributions up to 5% -Study support package, helping you achieve your personal and professional development ambitions -25 days holiday, and an additional day for every year's service (up to five years) -A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions -Annual discretionary bonus scheme

About Sage Homes

-Partners with major housebuilders and councils to acquire new homes under section 106. -Delivers high-quality Shared Ownership and Affordable Rent properties. -Targets 30,000 homes by 2030. -Revenue of £227 million in 2022. -Typical projects include council-allocated rentals and Shared Ownership developments. -Has become England’s largest newly built affordable housing provider in just a few years.

Sector Specialisms