Scheduling Coordinator

Overview

Coordinate service scheduling, manage workload, and liaise with customers and technicians.

Key Responsibilities

• data entry
• system update
• job scheduling
• call logging
• customer support
• back office

Tasks

-Maintain a high level of attention to detail and focus on quality when capturing and inputting information -Provide support to customers via telephone and email -Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians -Plan and schedule service jobs / visits for our team of Technicians -Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated -Prioritise and manage the service / maintenance workload for our existing customer base -Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs -Liaise with customers and pre-book access for some service jobs / visits -Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc)

Requirements

• microsoft office
• commercial
• a‑levels
• 2‑year experience
• fire safety
• planning software

What You Bring

-Methodical, with meticulous attention to detail -Computer literate, with a full working knowledge of all Microsoft Packages -Influencing and negotiation skills -Commercial accumen -Educated to A level standard (or equivalent) -Excellent time management, organisational and forward planning skills -2 years transferrable experience, ideally from a planning, service desk background -Previous experience within the fire safety sector -Ability to work on own and achieve key tasks within deadlines -Excellent verbal and written communication skills -Minimum 5 GCSEs (A-C), including English and Maths -Previous use and operation of planning and scheduling software

People Also Searched For

Benefits

-HSF Health plan -Team building days/ trips away -Cycle to work scheme -Additional holiday for ' Birthday Allowance' -Pension scheme -Free parking -20 days paid holidays plus stats and additional days for length of service

About Mcl Fire

-Experts in fire risk assessments, system installations, and maintenance services. -Serving industries like construction, transport, and public infrastructure with tailored solutions. -Successfully completed large-scale fire protection projects for residential and commercial clients. -Strong emphasis on compliance with the latest fire safety standards and regulations. -Recognized for providing both proactive and reactive services to safeguard lives and assets. -Known for high-quality service delivery and long-lasting client relationships.

Sector Specialisms