Service Supervisor - WA

Overview

Lead and manage WA service technicians, providing technical support and ensuring service quality.

Key Responsibilities

• policy compliance
• team coaching
• job sheet review
• process improvement
• technical support
• customer complaints

Tasks

-Ensuring the team adheres to company policies, procedures and OH&S requirements. -Lead, coach and encourage staff, especially technicians under your direction supervision to achieve performance objectives in your region. -Guidance and check on Service Technician’s job sheets for accuracy and correct costing. -Handling customer complaints problems pertaining to service and repair work whilst also maintaining/building customer relationships. -Identify process improvements or design technical guides on problem issues to support the dealers or service technicians on site. -Provide technical support to technicians on the road and/or in the workshop.

Requirements

• hvac
• 10 years
• white card
• continuous improvement
• people management
• communication

What You Bring

-At least 10 years’ experience in the HVAC industry as a Senior Service Technician. -Must have a OH&S White Card Accreditation or willing to obtain one. -Ability to identify, promote and implement continuous improvements to increase efficiency and enhances quality. -Strong people management skills, with particular emphasis on developing teams and driving performance. -Excellent communication skills with the ability to deliver clear messages and communicate with impact with appropriate language and understanding. -Highly developed teamwork and leadership skills.

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Benefits

-Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan. -Collaborative work environment fostering a positive team culture. -Discounted Bupa Health Fund. -Free parking on site. -Competitive salary + Superannuation + Performance bonus + Company Car/Fuel Allowances. -Provided with on-the-job training for continuous career growth opportunities.

About Daikin Australia

-Based in Sydney, the company operates a comprehensive campus called Daikin Park, which integrates factory, distribution, training, and service centers to support local production and logistics. -Pioneered the use of inverter air-conditioning systems and local manufacturing of ducted units, tailored to meet the diverse climate demands of Australia. -Offers a range of HVAC solutions, including split-system, multi-split, ducted, and hydronic installations for both residential and commercial buildings, along with indoor air quality products. -Introduced the innovative Nexura radiant-heating split system, featuring integrated heating panels alongside cooling functions, showcasing its commitment to advanced technology.

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