Permit Operations Lead (Remote)

Overview

Lead end-to-end construction permit process and support customers

Key Responsibilities

• report generation
• compliance assurance
• permit tracking
• customer liaison
• process optimization
• permit management

Tasks

-Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders. -Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities. -Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible. -Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements. -Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency. -Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.

Requirements

• construction permitting
• project management
• 5+ years
• multi-state
• data-driven
• leadership

What You Bring

-Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers’ unique needs, and identifying how PermitFlow can support their success and growth. -Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions. -Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle. -Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs. -Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large. -5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment. -Initial assessment, 30 minutes -Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail. -Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions. -Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred. -Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes. -Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.

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Benefits

Compensation Range: $90K - $130K CAD -🎤 Team building events -📈 Equity packages -Permitting take-home challenge, 1-3 hours, 3 day time limit -💰 Competitive Salary ($USD) -🎧 Home office & equipment stipend -🩺 100% Paid health, dental & vision coverage -🌴 Unlimited PTO -💻 Company issued laptop -Recruiter interview, 20 minutes -Second Hiring Manager interview, 30 minutes -Hiring Manager interview, 30 minutes

About Permitflow

-Founded in 2021 by software and construction veterans, PermitFlow launched to tackle the notoriously slow and opaque permitting process in the U.S. -Today its platform supports permit prep, submission, monitoring and municipal liaison—streamlining workflows for builders and developers. -Specializing across residential, commercial, industrial, government and civil-infrastructure work—from water utilities to energy and transport projects. -Notably integrates with Procore and partners with TraceAir, embedding permitting into broader construction and land-development ecosystems. -Boasts a team of local permitting experts working alongside software to reduce review times by up to 60%.

Sector Specialisms

Interview Process

-initial assessment (30 min) -recruiter interview (20 min) -permitting take‑home challenge (1‑3 hrs, 3‑day limit) -hiring manager interview (30 min) -second hiring manager interview (30 min) -offer