Command Center Tech-1

Overview

Monitor systems, handle alerts, dispatch work orders, and provide customer support.

Key Responsibilities

• issue escalation
• productivity metrics
• queue monitoring
• work orders
• call routing
• data entry

Tasks

-Identify and escalate priority issues -Maintain individual productivity statistics/performance metrics -Identify areas of opportunity and utilize skill/knowledge to suggest improvements -Complete all assigned callbacks -Monitor telephony queue time data to maximize productivity. -Adhere to the business unit specified client-driven standards. -Provide accurate, timely client work orders which result in highly satisfied customers -Route calls to appropriate resources -Complete data entry using multiple work request applications

Requirements

• microsoft office
• analytical
• communication
• customer service
• teamwork
• organizational

What You Bring

-Excellent business writing and verbal communications -Strong analytical ability -Ability to function effectively in a dynamic work environment -Strong organizational and management skills -Excellent interpersonal skills; strong emphasis on customer service -Ability to multi-task and work both in a team and independently -and other Microsoft Office Suite programs

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms