General Manager

Overview

Lead regional service and installation teams, overseeing operations, strategy, and P&L.

Key Responsibilities

• financial management
• service operations
• installation
• field leadership
• contract management
• strategic planning

Tasks

-Financial leadership: Own the P&L, budgeting, and forecasting for your region, ensuring financial targets are met or exceeded. -Cross-functional collaboration: Partner with sales, operations, and engineering to deliver seamless, integrated solutions. -Continuous improvement: Champion innovation and smarter ways of working, leveraging data and feedback to refine service delivery. -Lead from the front: Provide hands-on leadership to large, multi-disciplinary field teams (Fire & Security, Building Automation), ensuring high performance and accountability. -Strategic oversight: Develop and execute regional strategies to grow install and service revenue, improve efficiency, and enhance customer experience. -Customer-centric delivery: Build strong relationships with clients, ensuring consistent service quality and responsiveness to evolving needs. -Contract ownership: Oversee complex service contracts, ensuring compliance with SLAs, KPIs, and driving successful renewals. -Drive operational excellence: Manage high-volume service and installation activities, optimizing workflows, resource allocation, and technician productivity.

Requirements

• communicator
• negotiator
• team leadership
• operational mindset
• strategic thinker
• building systems

What You Bring

-Confident communicator and negotiator who builds trust quickly with internal teams and external clients. -Proven success managing large field teams in installation and service environments, ideally in high-volume, multi-site operations. -Strong operational mindset with a hands-on approach to leadership and problem-solving. -Strategic thinker with the ability to translate business goals into actionable plans. -Deep understanding of building systems and integrated technologies. -Experience managing complex service contracts and performance metrics.

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Benefits

-Career development opportunities within a global organization operating in over 150 countries. -Access to cutting-edge technologies in Fire & Security, Building Automation, and integrated solutions.

About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Sector Specialisms