Supervisor Customer Energy Management - DR Program Support

Overview

Leads DR program team delivering analytics, budgeting, training, and customer service.

Key Responsibilities

• program management
• metrics monitoring
• safety audits
• contract negotiation
• customer support
• market analysis

Tasks

-Conducts and ensures the completion of performance reviews and development plans. -Supports complex customer intake requests. Handles escalated customer issues. -Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable. -Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results. -Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results. -Facilitates solutions to unique problems by leveraging employees’ technical skills, and providing guidance with regards to PSE’s business initiatives. -Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards. -Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience. -Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings. -Negotiates contracts, manages relationships, and reviews the work of program delivery vendors. -Encourages a positive culture through empowerment, accountability, creativity, and trust. -Works closely with peer leaders across the company to ensure alignment of program design and activities such as program eligibility, customer service, training, and communications. -Leads appropriate program planning teams to develop a successful portfolio of customer energy management programs and services. -Accountable for market analysis, product design, budget, program goals, deployment, and operations of services conducted by a team of energy professionals. -Provides regular reports on program achievements and updates, including those for regulatory filings. -Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed. -Advances diversity, equity, and inclusion efforts, including the equitable design and delivery of programs.

Requirements

• demand management
• data analysis
• vendor management
• supervisory
• bachelor's
• 5+ years

What You Bring

-Experience and relevant industry knowledge, technical experience or certifications related to designing and implementing complex demand side management or customer utility services, including strategy, regulatory and equity considerations. -Previous supervisory experience -Experience in working effectively and collaborating with a wide range of internal and external customers demonstrated by successful relations with contractors, consultants, vendors and clients. -Ability to interpret/use/translate applicable statistical/business/operational data in order to make effective business decisions and/or produce metrics. -Experience in managing contracts and vendors. -5 years of experience delivering complex services with demonstrated business acumen and ability to organize/prioritize/evaluate the work of partners within budget, scope, and schedule constraints. -Strong interpersonal and communication skills with comfort speaking in front of others demonstrated by experience with presentations, papers or other public forums. -Bachelor's degree in business, communications, project management or other appropriate field or equivalent experience.

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Benefits

-Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams:

About Puget Sound Energy

-Providing reliable electricity and natural gas to customers with a focus on sustainable energy solutions and reducing environmental impact. -Actively investing in wind, solar, and hydropower projects as a key player in the transition to renewable energy. -Committed to innovative solutions for energy efficiency and demand response. -Supporting local businesses, initiatives, and educational programs through community engagement. -Involved in major infrastructure projects, including large-scale energy storage and smart grid advancements. -Dedicated to meeting the evolving needs of the Pacific Northwest's energy future.

Sector Specialisms