ServiceNow Reporting Analyst

Overview

Design and maintain ServiceNow & Power BI reports for HR/IT service performance.

Key Responsibilities

• servicenow
• dashboard development
• performance analytics
• power bi
• data integration
• automated reporting

Tasks

-Develop and maintain ServiceNow embedded dashboards using Performance Analytics, Platform Analytics, Reports, and Indicators. -Implement automated reporting solutions for real-time service performance tracking -Create Power BI reports to visualize ServiceNow data, KPIs, trends, and operational insights. -Design dashboards to track incident management, change requests, problem resolution, requester satisfaction, SLA compliance, and service availability. -Extract and transform data from ServiceNow, integrating it with Power BI for advanced analytics.

Requirements

• servicenow
• power bi
• sql
• itil
• certification
• bachelor's

What You Bring

-Problem-solving mindset and ability to work independently. -Experience with ServiceNow APIs, OData, and integrations with Power BI. -Strong knowledge of Power BI, DAX, SQL, and data modelling. -Experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Journey, Surveys, etc.) -Strong analytical thinking and attention to detail. -3+ years of experience in ITSM reporting, ServiceNow Performance Analytics / Platform Analytics, and Power BI. -Understanding of ITIL framework and IT service management best practices. -Experience in automating ITSM reports using scripting, workflows, or RPA tools. -ServiceNow Performance Analytics / Platform Analytics Certification or Power BI Certification. -Hands-on experience with ServiceNow Reporting -Familiarity with data visualization best practices and UX design for reporting. -Bachelor’s degree in computer science, IT, Business Analytics, or a related field. -Strong analytical skills and ability to translate data into actionable insights. -Excellent communication skills to work with cross-functional teams. -Excellent communication and stakeholder management skills.

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Benefits

-Generous annual leave balance. -Premium medical insurance for you and your dependents. -Remote work opportunities outside of country. -Company gratuity scheme. -Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition. -Flexible and hybrid work solutions. -Discretionary bonus program. -Relocation assistance. -Comprehensive life insurance coverage.

About Atkinsréalis

-Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup. -A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments. -A trusted tolls and highway consultant, it supports major state DOTs.

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