SERVICE WRITER

Overview

Assist customers, schedule service, manage parts orders and invoices for equipment repairs.

Key Responsibilities

• warranty claims
• repair scheduling
• job entry
• cost estimation
• parts management
• customer communication

Tasks

-Checking warranties and insurance, work in close contact with factory representative to obtain warranty authorizations, and file warranty claims for all warranty repairs made. -Assist service manager as needed. -Maintain knowledge base of the evolving products and service -Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management. -Contacting customers in the case of additional work to relay the details and extra costs. -Developing strong customer relationships through the successful management of products and service delivery. -Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments. -Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business. -Upselling any additional repairs needed -Maintaining computerized customer profile information. -Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians. -Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians. -Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.

Requirements

• bilingual
• high school
• computer literacy
• communication
• driver's license
• product knowledge

What You Bring

-Bilingual in English and Spanish is an asset -High school diploma or equivalent required -Computer literacy and knowledge of office software programs. -Excellent communication and customer service skills. -Ability to lift up to 50 lbs. and work in varying weather conditions -Strong record-keeping skills. -The ability to understand and relate technical issues to the service team from customers' non-technical descriptions. -Must have a valid driver’s license and clean driving record -A high school diploma or equivalent. -Work experience and product knowledge may be advantageous.

People Also Searched For

About Owen Equipment Company

-Specializes in providing high-quality equipment sales, rentals, and service solutions. -Focuses on industries such as construction, utilities, and heavy civil, offering a broad range of machinery. -Typical projects involve providing state-of-the-art equipment for large-scale infrastructure and commercial developments. -Has a deep history in serving regional and national projects, enhancing its reputation in the industry. -Their fleet includes advanced machinery for heavy-duty operations, making them a go-to for businesses that need reliability.

Sector Specialisms