Facilities Executive - Soft Services

Overview

Oversee soft services (housekeeping, catering, security, reception) across two UBS sites.

Key Responsibilities

• access control
• vendor management
• service scheduling
• quality inspections
• compliance monitoring
• catering coordination

Tasks

-Coordinate with security teams and monitor access control systems -Support menu planning and dietary requirement accommodations -Handle employee service requests, complaints, and feedback efficiently -Handle VIP visits and special guest arrangements -Monitor vendor performance against service level agreements -Manage visitor registration, escort services, and meeting room coordination -Operate seamlessly between Aquila and Centaurus locations as required -Cost Management: Support budget adherence and cost optimization initiatives -Implement service improvements based on employee suggestions -Coordinate with external service providers for guest requirements -Coordinate with service providers and vendors to maintain optimal service delivery -Response Time: Address service requests within defined SLA timelines -Manage vendor relationships with catering service providers -Manage cleaning supplies inventory and consumption tracking -Coordinate special events, celebrations, and employee engagement activities -Maintain service consistency and quality standards across both sites -Handle employee feedback and complaints related to food services -Conduct regular quality inspections and audits across service areas -Ensure consistent service quality standards across all soft service areas -Monitor food safety, hygiene standards, and regulatory compliance -Vendor Performance: Ensure all vendors meet performance standards -Ensure professional front-of-house service delivery -Handle day-to-day operational issues and service requests -Ensure proper vendor compliance with safety and security protocols -Support workplace wellness initiatives and employee comfort measures -Maintain reception area presentation and ambiance -Compliance: Maintain 100% compliance with health, safety, and hygiene standards -Ensure compliance with health and safety cleaning standards -Supervise housekeeping teams and cleaning operations across office areas -Ensure proper visitor management and guest registration processes -Manage ID card issuance and access rights coordination -Oversee daily soft services operations including housekeeping, catering, security, and guest services -Monitor service schedules, staff deployment, and resource allocation -Ensure exceptional workplace experience for all UBS employees -Handle vendor-related issues, complaints, and performance improvements -Support contract management and renewal processes -Coordinate vendor schedules, deployments, and service delivery -Monitor cleaning schedules, standards, and compliance with hygiene protocols -Oversee reception desk operations and guest service standards -Oversee cafeteria operations, food quality, and service standards -Coordinate catering services for meetings, events, and special occasions -Conduct regular inspections of washrooms, common areas, and workspaces -Manage relationships with soft services vendors and contractors -Maintain high standards of customer service across all touchpoints -Service Quality: Maintain service quality scores above 4.0/5.0 across all areas -Monitor CCTV systems and security protocols compliance -Coordinate resource sharing and staff deployment between locations when needed -Handle security-related incidents and coordinate with relevant teams -Ensure effective communication and coordination between site teams -Support emergency evacuation procedures and safety drills -Handle special cleaning requirements and deep cleaning initiatives

Requirements

• ms office
• bachelor's
• 2+ years
• multilingual
• vendor management
• customer service

What You Bring

-Strong knowledge of housekeeping operations and cleaning standards -Multilingual capabilities (English, Hindi, Telugu preferred) -Understanding of health, safety, and hygiene standards -2+ years of hands-on experience in housekeeping, catering, or guest services -Knowledge of safety and compliance requirements -Professional demeanor and presentation skills -Excellent verbal and written communication skills -Ability to multitask and manage multiple service areas simultaneously -Excellent organizational and time management skills -Adapt to varying operational requirements and employee needs at each location -4-6 years of experience in soft services or facilities management -Problem-solving skills and ability to handle service disruptions -Knowledge of guest services and reception management -Experience in corporate environment or commercial real estate preferred -Familiarity with soft services vendor management -Understanding of vendor management processes -Strong attention to detail and quality control capabilities -Strong customer service orientation and employee interaction skills -Familiarity with service quality measurement tools -Proficiency in MS Office Suite (Word, Excel, PowerPoint) -Experience with security protocols and access control systems -Ability to coordinate with diverse teams and service providers -Cross-training in hard services and facilities management -Basic knowledge of facilities management systems -Understanding of food service operations and catering management -Bachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field -Background in service industry with customer-facing experience

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Benefits

-Performance-based incentives -Industry certifications and training programs -Leadership development opportunities -Professional development support -JLL employee benefits and career advancement opportunities -Working Hours: Standard business hours with flexibility for extended coverage when needed -Competitive salary commensurate with experience -Location Flexibility: Regular rotation between Aquila and Centaurus as operational needs require -Employee Satisfaction: Achieve high satisfaction ratings for soft services -Medical insurance and wellness benefits -Progression to Assistant Facilities Manager role -Transportation allowance

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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