Customer Service Executive

Overview

Handle customer inquiries, support requests, and complaints to ensure satisfaction.

Key Responsibilities

• customer support
• inquiry handling
• complaint resolution
• client relations
• policy adherence
• service improvement

Tasks

This is a full-time, on-site role for a Customer Service Executive located in Gurugram. Responsibilities include responding to customer inquiries, managing customer support requests, ensuring high levels of customer satisfaction, and resolving complaints efficiently. The role also involves maintaining strong client relationships to build trust and ensure a seamless customer experience. Additionally, the role requires adherence to company policies and contributing to service improvement initiatives.

Requirements

• problem‑solving
• teamwork
• bachelor’s
• communication
• customer service
• interpersonal

What You Bring

-Problem-solving skills and the ability to work well in a team-oriented environment -Bachelor’s degree in Business Administration, Communication, or a related field preferred -Excellent communication skills with a customer-centric approach -Experience in Customer Service Management, including resolving queries and complaints effectively -Previous experience in a similar customer service role is advantageous -Strong Interpersonal Skills and the ability to build positive customer relationships -Demonstrated proficiency in Customer Service, Customer Support, and Customer Satisfaction

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About Euronics India

-Founded with a vision to provide high-quality electrical and automation solutions. -Focuses on delivering cutting-edge technology and reliable systems for diverse sectors. -Specializes in complex automation and electrical solutions for both residential and commercial projects. -The company’s expertise extends to industrial applications, providing custom solutions for various industries. -Known for its rapid delivery, attention to detail, and strong customer relationships. -Has a proven track record of successfully executing large-scale projects across India. -Innovative solutions are at the heart of the company's mission, particularly in automation and smart electrical systems.

Sector Specialisms