Service (Maintenance) Supervisor

Overview

Oversee maintenance services, inspections, repairs, and admin for apartment properties.

Key Responsibilities

• hvac maintenance
• preventative maintenance
• inventory management
• vendor coordination
• emergency response
• training management

Tasks

-May be responsible for snow removal such as driving the plow or bobcat or shoveling snow and de-icing walkways, etc, depending on the property and need. -Participate in after hours on-call programs. -Communicate and interact with property management and engineering staff for day-to-day operational issues. -Coordinates with Training Manager to formulate training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services. -Maintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers. -May participate in the budgetary process as requested by the Regional Manager. -Purchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies. -Perform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meets or exceeds established specifications. -Maintain accurate levels of inventory related to the building’s mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed. -Clean up vacant areas. -Serve as a key contact between the Regional Manager, Community Managers, and tenants. -Responsible for scheduling apartment turnovers in advance to achieve completion within five days of moveout (average). -Service and monitor the HVAC equipment. -Maintains records and prepares statistical reports to evaluate performance of maintenance personnel’s time and spending. Assist Training Manager in maintaining mandatory training records and licensing for maintenance and custodial staff. -Recommends employees for participation in internal or external education and training programs. -Trains new maintenance and custodial staff of quality requirements and company policies and procedures. -Maintain sufficient technical and industry contacts and knowledge. -Monitor and maintain tools. -May participate in employee discipline as requested by the Regional Manager. -Assist outside contractors with major inspections. -Perform carpet repairs. -Perform assigned duties as prescribed in safety manuals. -Brainstorm and research improvements and/or new products and services. -Study and know the site-specific emergency manual(s). -Perform preventative maintenance on: -Promptly respond to all emergency situations, fire alarms, and natural catastrophes. -Participate in cross-functional and interdepartmental meetings/teams. -Provide backup for Community Porter. -Participate in capital improvements. -Paint assigned areas and perform minor repairs to applicable areas. -Provide assistance to the Community Manager and/or Regional Manager to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant. -Oversees and directs the daily activities of maintenance staff, supportive services and vendors. -Together with Community Manager and/or Regional Manager, provides input regarding hiring, terminating, and supervising maintenance and custodial personnel. -Assist tenant and emergency personnel in swift and careful evacuations when appropriate. -Serve as a resource and collaborate with both internal and external customers by obtaining and sharing knowledge and information and coordinating actions and decisions with other departments in order to enhance individual and customer abilities to achieve quality results. -Participate in continuous improvement/quality initiatives and identify improvements to, and/or develop new, products, services, or processes to result in the discovery of more efficient and effective methods and/or new offerings. -Apply current knowledge or devise creative solutions to proactively resolve issues. -Completes pre-moveout and moveout inspections. -Maintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use. -Remove debris from the building and grounds. -Perform minor and major HVAC maintenance, such as replacing motors and bearings. -Analyze strengths and weaknesses of current products and services. -Know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual and the safety manual to ensure that actions promote the safety and security of the employees, occupants, and structures, and correct actions are demonstrated in test situations and actual emergencies. -Complete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe. -Complete reports and perform various administrative duties to positively support completion of activities and projects. -Assist and/or back up coworkers. -Utilize any tools and/or processes implemented by the organization to assure adherence to quality standards. -Communicates regularly with vendors, equipment repair, maintenance, and tenants for day-to-day operational issues. -Stock items when received. -Conducts property inspections and determines preventative maintenance requirements based on equipment and structural needs. -Change light bulbs, service flush valves, clean mechanical rooms, and plunge toilets.

Requirements

• hvac cert
• epa license
• building automation
• work order
• leadership
• customer service

What You Bring

-Demonstrated ability to manage multiple and complex operational matters on a daily basis. -Computer Skills – To perform this job successfully, an individual must be able to efficiently use and navigate on the internet and use web based timekeeping software. Experience with work order systems beneficial. -Ability to prioritize tasks to ensure goals and time frames are met. -Occasionally (1-33% of the time) - sit; lift and/or move more than 75 pounds, although usually with the assistance of another employee and/or equipment. -HVAC, electrical and plumbing certifications or licenses. -Demonstrated leadership capabilities. -Exceptional customer-service skills; demonstrated ability to maintain strong working relations with both internal and external clients. -Respond to test situations accurately. -Demonstrate proficiency and respond appropriately to the building automation and security (including card access if applicable), fire, life, and safety systems. -5+ years’ maintenance experience. -Frequently (33-66% of the time) - lift and/or move up to 75 pounds, write reports and drive vehicles. -Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. -EPA, CPO and/or boilers operator’s license. -Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals. Ability to communicate effectively with supervisor, tenants and vendors. -Constantly (66-100% of the time) - to be on feet, stand, walk; bend, stoop, squat, kneel; use hands and fingers to grasp, grip, turn and feel; reach above shoulders, push, pull, lift and carry; operate equipment and tools; climb stairs and ladders; balance; and talk and hear or effectively and safely communicate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Lift or move up to 25 pounds. -Mathematical Skills – Ability to add, subtract, multiply and divide. Calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume.

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Benefits

-On call pay and Quarterly Renewal Bonuses -Centerspace Stock Purchase Plan -Tuition Reimbursement & Scholarship Program -401(k) match up to 5% per paycheck -Medical/Dental/Vision Benefits – 1st of Month Following Start Date -Trade school education. -Competitive PTO -Generous time off - 10 paid holidays, plus diversity day and your birthday -Wall treatments -32 Paid Hours of Volunteer Time Off -20% Rent, Parking, and Storage Discount for Centerspace rents -Paid Caregiver and Paid Parental Leave

About Centerspace

-building and operating apartment communities across the Midwest and Mountain West. -manages a portfolio of communities in states like Colorado, Minnesota, and Utah. -Revenue streams stem from property acquisitions, redevelopment of older sites, and selective divestments. -Typical projects include mid‑rise and garden‑style multifamily residences in vibrant suburban submarkets. -Specialized in residential apartment living, the company focuses on enhancing portfolio quality through strategic repositioning and upgrades.

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