Director of Resident Experience

Overview

Lead and manage resident activity programs, staff, and community engagement.

Key Responsibilities

• team supervision
• event calendar
• lifeloop publishing
• resource allocation
• program management
• volunteer coordination

Tasks

-Recruit, orient, train, and supervise Resident Experience team members and community volunteers, maintaining related records. Working with other department heads on their volunteer needs. -Function as a role model for team members by being punctual, neat, clean, and professional in appearance. -Prepares and publishes the monthly Resident Experience event calendar. The calendar will be made available to all residents and families by the first (1st) of each month. -Serves as the ‘Manager on Duty' as assigned and follows the description of the ‘Manager on Duty' while having this responsibility. -Assist in recruiting, hiring, orienting, training, supervising, and evaluating of team members. -May drive the company bus, van or vehicle for various reasons as required by the community. -Researches, evaluates, approves, develops, and modifies community events and programs, according to the resident's interests. -Utilizes LifeLoop to produce and publish monthly calendars. -Creates and organizes programs for group, individual and one-on-one activities based on the residents' individual needs. -Identify and evaluate personal, emotional, mental, and environmental concerns that prevent or limit a resident's full use of medical and restorative care. -Identifies, obtains, and effectively allocates the resources required to achieve applicable goals -Recruits, researches, and approves schedules and supervises programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors. -Coordinates scheduled activities with other departments, sometimes partnering with marketing to hold events during the month. -Invites, engages, and encourages participation from all residents to the extent they are comfortable participating. -Build and maintain productive, work-focused relationships with team members, residents, families, referral partners, the executive team, as well as within the community. -Manages all aspects of the Resident Experience Program -Manages departmental needs and goals within the department budget

Requirements

• driver's license
• bachelor's
• leadership
• communication
• tech savvy
• problem solving

What You Bring

-Position requires driving responsibilities; must possess a valid driver's license with an acceptable driving record. -Bachelor's degree from a four-year college or university; or 2 years related experience. -Strong leadership skills, including but not limited to, being able to effectively supervise a team, communicate expectations, have ongoing and regular performance conversations, coach and document performance strengths and challenges, and complete performance reviews as per company policy and expectations. -Able to think creatively and independently to meet worthwhile objectives -Demonstrates an ability to use independent judgement and discretion to make decisions designed to achieve company expectations and goals for the community. -Able to work with people in such a manner to support the company's culture, build high-morale teams, work in a team setting to accomplish goals and get results. -Able to clearly communicate and present information verbally, in writing and through pictures. Can accurately communicate the chosen message, providing the necessary detail(s) under any circumstance. -Able to define realistic and specific goals and objectives. Able to define tasks and deliverables necessary to meet goals. Can assign resources and set priorities to meet goals. -Able to be innovative to create and generate solutions and programs. -Ability to work varied schedules to include weekends, evenings, and holidays -Able to research and identify various possibilities to aid in reaching decisions necessary to meet goals. -Able to operate standard office equipment -Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, Resident experience software platforms. -Able to take action in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. -Must be in compliance with a company motor vehicle policy standard -Completion of all applicable certifications and requirements from the licensing agency. -Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conform to and communicate established policies and procedures.

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About Experience Senior Living

-They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities. -Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion. -Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas. -They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences. -Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.

Sector Specialisms