Key Account Manager

Description

• Lead strategy and execution for multi-million-dollar accounts.
• Collaborate with finance and operations teams to ensure accurate forecasting and budgeting.
• Identify opportunities for growth within each account, including upselling, cross-selling, and expanding service adoption.
• Build deep, multi-level relationships and become the go-to advisor.
• Provide Active Quotes 80 times per month
• Achieve or exceed annual sales, revenue, and margin targets for assigned accounts.
• Identify and close new revenue opportunities, upsell, cross-sell, expand.
• Conduct regular business reviews with clients to track progress and realign objectives.
• Execute 5 meaningful contacts per day
• Develop and execute strategic account plans that align with customer goals and company objectives.
• Anticipate client needs, resolve issues quickly, and ensure a high level of satisfaction.
• Partner with internal teams—sales support, operations, marketing, product management—to deliver tailored solutions.
• Communicate customer feedback to influence product development and service improvements.
• Monitor account financial performance and profitability, taking proactive measures to maintain healthy margins.
• Serve as the trusted advisor and primary contact for all client communications.
• Stay ahead of market trends to keep our clients competitive.
• Build multi-level relationships within the customer’s organization, including executive stakeholders and operational contacts.
• Collaborate with internal teams to deliver high-impact solutions.

Requirements

• Willingness to travel for client engagement. ~ 30- 40%
• This position is hybrid for candidates residing in Reno, Nevada, and fully remote for candidates located in other western states.
• Strong negotiation, presentation, and consultative selling skills.
• Business acumen with an eye for profitability and long-term growth.
• 5+ years in telecommunications industry working with key/strategic account management or enterprise sales.
• Proven success managing and growing large, complex accounts.

Benefits

• 40% - 50% Travel to see Top 10 Key Accounts 6 times per year each
• Pipeline to be 300% of quota for non-run rate business
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy
• 401K with a company match to help you invest in your future

Training + Development

Interview process

Visa Sponsorship

Security clearance