Helpdesk Personnel

Overview

Deliver first-level IT support, troubleshoot hardware/software/network issues, and manage tickets.

Key Responsibilities

• system installation
• ticketing
• first-level support
• issue escalation
• sla management
• troubleshooting

Tasks

-Assist in installing and configuring computer systems and applications. -Log and track all support requests in the ticketing system. -Provide first-level technical support to end-users via phone, email, or in-person. -Escalate unresolved issues to the appropriate technical team. -Ensure timely resolution of queries to meet SLA requirements. -Maintain documentation of issues and solutions for future reference. -Troubleshoot and resolve hardware, software, and network-related issues.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms