Claims Manager

Overview

Manage insurance claims, audit jobs, ensure communication and customer satisfaction.

Key Responsibilities

• issue resolution
• estimate review
• claim disputes
• job auditing
• adjuster communication
• file monitoring

Tasks

-Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions -Review estimates for customers and insurance through insurance software and prepare job file reports as needed -Coordinate and manage any claim disputes with Insurance Carriers -Review job close-outs by completing and reviewing job file documentation for insurance and/or customer -Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing -Handle complex insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication -Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims -Monitor Claim file status and audit jobs to validate that all documentation has been received from the field

Requirements

• microsoft office
• xactimate
• insurance
• customer service
• communication
• analytical

What You Bring

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! -Ability to remain calm and professional during tense or stressful situations -Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times -Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) -Polite, confident, and excellent customer service skills, including listening and questioning skills -Excellent organizational skills and strong attention to detail -Ability to successfully complete a background check subject to applicable law -5+ years of insurance-related experience using Xactimate -Capability to work in a fast-paced, team-oriented office environment -5+ years of administrative or office-related experience -Ability to learn new software -Ability to multi-task -Very self-motivated and goal-oriented -Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus -Experience with writing estimates, job file processes, and quality assurance a plus -40 hours/week, flexible to work overtime when required

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Benefits

Paid Time Off As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow. Paid Parental Leave 401k Medical, Dental, and Vision Sick Paid Time Off

About servpro team shaw

Nope

Sector Specialisms

Security Clearance

-must successfully complete a background check as required by applicable law.