Category Manager

Overview

Lead and scale national vendor ecosystem and service operations for property management

Key Responsibilities

• vendor management
• pricing catalog
• sop standardization
• dashboard monitoring
• governance framework
• cost tracking

Tasks

Manage cost structures, vendor payouts, and category-level profitability. Balance local vendors vs. strategic tie-ups with aggregators (e.g., Urban Company, NoBrokerHood). Drive performance management, productivity metrics, and escalation pathways. Solve Azuro’s most critical operational challenge with full ownership. Design and maintain a feedback mechanism for property owners and tenants. Conduct periodic audits and vendor score reviews. As the Category Manager – Vendor Management & Property Services, you will be responsible for designing and leading Azuro’s national vendor and service operations. You’ll build vendor ecosystems, set up SOPs and pricing frameworks, deploy a central governance system, and ensure seamless coordination between city execution teams and the central office. Design a transparent pricing catalog with city-wise parity and margin control. Standardize service delivery SOPs across all cities. Identify, onboard, and manage vendor partners across all service categories. Build and lead a central Vendor Management & Ops team, collaborating closely with city leads. Train and mentor city-level vendor coordinators for execution excellence. Monitor SLAs, turnaround times, and quality scores via dashboards. Establish SLAs and governance frameworks to ensure accountability and quality. Drive measurable improvements in NPS, complaint resolution, and SLA adherence. Build hybrid models (in-house + external vendor) to manage peak demand efficiently. Track cost-per-ticket reduction, margin improvement, and ROI of vendor partnerships.

Requirements

• problem solving
• kpis
• supply chain
• vendor networks
• multi‑city
• 2‑5 years

What You Bring

This is a builder’s role—ideal for someone who thrives on structure creation, problem solving, and scaling operational excellence across cities. Experience in property management, home services, or facility management is preferred. Multi-city operational exposure and comfort with KPIs/dashboards. Blend of strategy + execution in a fast-scaling, tech-led environment. Strong negotiation, execution, and data-driven decision-making skills. Proven record of building vendor networks or operational ecosystems from scratch. Direct visibility with leadership and cross-functional teams. Up-To 10LPA 2-5 years of experience in category, vendor, or supply chain management (preferably service-led businesses).

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Benefits

Opportunity to build a national framework that defines the next phase of Azuro’s growth.

About Squareyards

-Founded with a vision to transform the real estate landscape using technology. -Offers end-to-end solutions in property sales, leasing, and mortgage services. -Specializes in providing a seamless user experience through a tech-enabled platform. -Has expanded its footprint globally, with a growing presence in key international markets. -Known for leveraging data-driven insights to help customers make informed decisions. -Provides a unique blend of online and offline real estate services, bridging gaps in traditional real estate dealings.

Sector Specialisms