Service Manager

Overview

Oversee service department, schedule work, manage staff, and ensure customer satisfaction.

Key Responsibilities

• work orders
• supply management
• training delivery
• customer interaction
• staff supervision
• safety coordination

Tasks

-Coordinates with Deere on programs, warranties, and technical machine problems -Assists in planning and developing service marketing programs -Monitors training needs and provides for the delivery of such training as required -Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction -Interviews and selects qualified personnel -The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs. -Stays current on product improvement programs from Deere -Supervises all Service Department personnel -Supervises the opening and closing of work orders for control of each shop job -Monitors customer satisfaction through phone calls and on-site visits -Acts as site safety coordinator in conjunction with Corporate Safety Manager -Up-sells any service that is necessary to keep the product operating more efficiently and safely -Orders and maintains needed shop supplies -Maintains and monitors detailed records of time and performance of Service employees -Monitors and schedules pick-up and delivery of equipment

Requirements

• driver's license
• managerial experience
• degree
• industrial equipment
• hand tools
• analytical

What You Bring

-Valid Drivers License -Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. -Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs. -Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. -Managerial experience -Ability to use full range of motion for back, arms, hands, and fingers. -Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection. -A degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred. -The employee is regularly required to talk or hear at moderate noise levels. -Ability to write reports, business correspondence, and procedure manuals. -Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves and etc. -Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. -Specific vision abilities required by this job include close, distance and color vision. -Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. -Ability to apply concepts of basic algebra, statistics, and geometry. -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. -Able to use hand tools, fuel hoses, lubrication systems on all equipment -Individual must be proficient in-service operations leadership, customer focused, analytical and comfortable communicating with customers.

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Benefits

-Ongoing training provided.

About Dobbs Equipment, Llc

-Founded with a mission to provide high-quality heavy equipment for large-scale projects. -Known for offering a diverse range of machinery and equipment for construction, mining, and industrial sectors. -Has built a solid reputation as a trusted partner for infrastructure and transport projects. -Specializes in providing tailored solutions to meet the unique needs of heavy civil and industrial clients. -Collaborates with key players in various sectors, including government and large enterprises. -Offers innovative equipment options, ensuring maximum efficiency and productivity on job sites. -Continues to expand its footprint with a focus on meeting the evolving demands of the industry.

Sector Specialisms