Helpdesk Advisor (12 Month FTC)

Overview

Provide helpdesk support, manage CAFM system, and liaise with facilities team

Key Responsibilities

• cafm system
• qhse portal
• subcontractor review
• reactive management
• supplier quotes
• reporting

Tasks

-Assist with timesheets, expenses, and monthly reporting when required. -Respond promptly to calls and emails, ensuring accurate prioritisation and assignment of reactive requests. -Log hazards and customer feedback on the QHSE Management Portal. -Review subcontractor performance and provide feedback. -Liaise with engineers and managers to uphold service quality. -Maintain clear communication between the Facilities Team and end users throughout job lifecycles. -Act as the key user of the CAFM system, managing PPM records, reactive tasks, and reporting. -Identify and implement innovations to enhance contract performance. -Support financial processes such as obtaining supplier quotes and updating performance portals.

Requirements

• communication
• logical
• organised
• detail-oriented
• persistent

What You Bring

-Confident and assertive communicator. -Logical and structured approach to work. -Highly organised with strong attention to detail. -Persistent in following tasks through to resolution.

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About Cbre

-Specializes in property leasing, investment management, and advisory services across global markets. -Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors. -Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks. -Known for its innovative use of technology and data to drive real estate decisions. -Operates across various sectors, with significant expertise in healthcare, retail, and logistics. -Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Sector Specialisms