Service Coordinator

Overview

Coordinate dispatch, admin, invoicing, and client relations for service department.

Key Responsibilities

• safety awareness
• document management
• work orders
• contract management
• dispatch coordination
• invoicing

Tasks

-Promote the company safety culture and safety awareness throughout the company, projects, or office. -Create and update files of various types. For example: documents, spreadsheets, and databases. -Create, update, and modify work orders, including entering lump sum budgets, attaching turnover packages, and issuing purchase orders. -Assist in the management of renewing and scheduling maintenance contracts. Track expiring maintenance contracts and follow up to drive renewals. -Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc. -Compose and/or edit letters, memos, reports, procedures, etc., as required. -Post-service follow-up with customers to ensure satisfaction prior to sending invoice. -Create client proposals based on information and pricing provided by others. -Assist in the coordination and scheduling of maintenance contract activities. -Coordinate and supervise administrative support activities with additional personnel. -Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients -Perform other administrative activities such as answering phones, drafting and responding to emails, electronic filing, greeting and assisting visitors, and working with internal and external clients. -May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making. -Coordinate and assist with prioritizing the dispatching of field personnel and resources. -Create and submit customer invoices. Follow up on customer invoices overdue by 30 days or more, as well as vendor invoices overdue by 60 days or more, to ensure collection of amounts owed and drive collection of accounts receivable. -Follows directions and refers all exceptions to supervisor -Provide coding and time entry assistance to field personnel as needed. the coding of and entry into accounting system of service technician payroll. -Keep clients updated on status of requested service.

Requirements

• ms office
• high school
• problem solving
• communication
• teamwork
• adaptability

What You Bring

-Other technical experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management. -Ability to perform work accurately and completely, and in a timely manner -Ability to prioritize multiple projects -Ability to learn and use a variety of software, tools, and systems necessary to meet business needs -Ability to deliver quality through attention to detail -High school diploma or General Education Degree (GED). -Strong communication skills, verbal and written -Ability to understand and implement best practice standards -Ability to follow-up on inquiries in a timely manner -Must be able to lift up to 25 pounds -Occasional activity: standing, walking, bending, reaching above shoulder -Knowledge of organizational structure and available resources -Organizational skills -Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels -Ability to be proactive and resourceful -Proficiency in MS Office and all other company utilized software -Ability to quickly and effectively solve complex problems -Listening skills -Ability to build relationships and collaborate within a team -1 year or more of related work experience preferred -Ability to build relationships with team members that transcend a project -Frequent activity: sitting, viewing, and typing on computer screen

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Benefits

-Normal office environment

About Cerris Systems

-Founded with the aim of delivering cutting-edge technology solutions to businesses worldwide. -Specializes in providing seamless integration of complex systems for diverse sectors. -Has a strong history of working with both private and public sector clients on large-scale projects. -Offers expertise in optimizing business processes and enhancing operational efficiency. -Focuses on creating tailored solutions to meet the unique needs of each client, ensuring sustainable growth. -Typical projects involve advanced infrastructure systems, energy management, and automation technologies. -Recognized for its innovative approach in integrating digital tools with traditional business operations. -Committed to driving technological advancements across industries with a forward-thinking approach.

Sector Specialisms