Digital Transformation Specialist

Overview

Drive digital transformation projects, focusing on CRM, AI, analytics, and vendor management across IMEA.

Key Responsibilities

• chatbots
• project management
• data analytics
• ai development
• crm implementation
• vendor management

Tasks

-After-Sales Service: Chatbots for customer support, automated ticket routing, and predictive maintenance. -Project Management: Manage all phases of digital transformation projects, from initial scoping and stakeholder analysis to implementation and post-launch support. -Stakeholder Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to ensure project alignment with business goals and successful adoption of new technologies. -Data Analytics & Reporting: Design, build, and maintain interactive data dashboards and analytical reports to provide actionable insights into business performance. This includes data collection, cleaning, and visualization. -AI Use Case Development: Identify and develop innovative AI and machine learning use cases to support business functions, including: -IT Vendor Management: Manage Service Level Agreements (SLAs) and monitor contracts with IT vendors to ensure optimal performance, compliance, and effective service delivery. -Sales: Lead scoring, predictive analytics for sales forecasting, and personalized product recommendations. -Technical Expertise: Serve as a subject matter expert on digital solutions, staying up-to-date with industry trends and emerging technologies. -CRM Implementation & Optimization: Lead the implementation, configuration, and ongoing optimization of CRM platforms, specifically Salesforce and Zoho, to enhance sales and customer service processes. -Audit & Compliance Support: Coordinate with global SAP and basis teams to provide necessary support and documentation to auditors, ensuring all project implementations align with Governance, Risk, and Compliance (GRC) requirements.

Requirements

• bigquery
• salesforce
• power bi
• agile scrum
• b.tech
• problem solving

What You Bring

-Notice period - 1 Month (by either parties) -Experience with cloud-based data warehouses like Google BigQuery is a plus. -Demonstrated expertise with CRM systems, particularly Salesforce and Zoho. -Solid understanding of data analytics principles and database management. -Exceptional problem-solving abilities and a strategic mindset. -Strong communication and presentation skills, with the ability to explain technical concepts to non-technical stakeholders. -Experience with data visualization tools such as Power BI, Tableau, or Looker Studio. -Proven experience working within an Agile Scrum framework. -Experience: 3 to 6 years of proven experience in digital transformation, IT project management, or a similar role. -Excellent organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment. -Familiarity with AI/ML concepts and a track record of implementing AI-driven solutions. -Location: Gurgaon, India. This is a hybrid role requiring 4 days in the office and 1 day of work from home (WFH). Occasional domestic and international travel may be required. -Education: A Bachelor of Technology (B.Tech) degree in Computer Science, Information Technology, or a related technical field is required.

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About Lixil

-Designs and builds everything from faucets, toilets, kitchens, doors, and windows to complete curtain walls. -Growth fueled by acquisitions of Permasteelisa, American Standard, and GROHE, expanding its global presence. -Products featured in iconic structures such as The Shard, Sydney Opera House, and IFC Hong Kong. -Partners on innovative projects ranging from smart-home sensors to reinvented household toilets. -Brand lineup includes INAX, GROHE, and DXV, blending heritage, design, and innovation.

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