1st Line Support Engineer

Overview

First‑line IT support handling tickets, hardware, AD & Microsoft 365, plus documentation.

Key Responsibilities

• help desk
• hardware management
• asset inventory
• ad administration
• m365 support
• documentation

Tasks

-Provide first line support and help desk administration. -Manage hardware & assets (setup, maintenance, and inventory). -Handle user accounts in Active Directory and Microsoft 365. -Maintain documentation, assist with demo rooms, and offer M365 support.

Requirements

• it support
• active directory
• microsoft 365
• laptop setup
• driving licence
• commute

What You Bring

-Previous hands-on IT experience in a similar role (IT Support, 1st Line Support, IT Administrator) -Specific expertise with Active Directory and Microsoft 365. -Proven ability to set up and configure laptops and hardware. -Must be commutable to Guildford with own transport and a full UK driving licence.

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About Rise Technical

-Mission to positively change lives by connecting highly motivated resources, combining motivational matching with technical excellence to drive future growth. -Professional and efficient recruitment services with a strong focus on understanding client needs and building long-term relationships. -Operates in key sectors including engineering, energy, construction, and technology through its divisions: Engineering, Construction, Energy, and Technology.