Parking Equipment Support Engineer

Overview

Provide 2nd line support and maintenance for parking equipment across NCP sites.

Key Responsibilities

• equipment refurb
• asset tracking
• maintenance planning
• equipment testing
• troubleshooting
• second line

Tasks

-Refurbishing equipment and ensuring part/assets stock is recorded and accurate on NCP's central equipment store. -Creating processes for tasks in and around forward house. To ensure accountabilities for all tasks being carried out on a daily basis. -Reviewing and contributing to maintenance plans and workflow, serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality. -Building equipment, in readiness for projects. This includes end-to-end testing, ensuring equipment is fully operational before being installed on site. -Creating and maintaining standard support documentation to cover parking equipment operation, engineering and technical knowledge transfer, and maintenance disciplines. -Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies. -Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime. -Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers.

Requirements

• parking equipment
• microsoft office
• windows os
• computer networking
• customer service
• problem solving

What You Bring

-Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking. -Exceptional customer service skills, the ability to think logically, and enjoy problem-solving. -The ideal candidate for this position will have a solid technical background in parking equipment support, the ability to work independently as well as part of a team, and excellent communication skills to interact with various stakeholders.

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Benefits

-Generous Leave: 33 days’ annual leave, including bank holidays, plus an additional day off on your birthday. -Learning & Growth: Ongoing training and development opportunities to help you build your engineering career. -Availability Monday to Sunday on a rota basis with overtime as and when required by the business and agreed with management. -Reward & Recognition: Be acknowledged for your dedication and achievements. -Well-being Support: Access to our Employee Assistance Programme. -Pension & Security: Company pension scheme and death in service cover. -Competitive Salary & Benefits: Salary aligned to experience, plus car allowance or company vehicle. -Perks & Discounts: Enjoy shopping discounts, a cycle to work scheme, and complimentary or discounted parking.

About national car parks limited

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