General Manager

Overview

Oversee branch operations, lead staff, drive profitability and growth in fire safety services.

Key Responsibilities

• contract review
• safety management
• operations planning
• cost management
• resource allocation
• client relations

Tasks

-Review contracts for interpretation of inclusions/exclusions for construction installation activities -Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted. -Develop and implement operational plans and best practices, specific to the division, considering revenue and profitability targets by establishing procedures, workflows, and best practices -Ensuring customer satisfaction is always at the forefront, with a heavy focus on relationship building, nurturing, delivering high-quality services, and promptly addressing customers’ concerns if they arise. Prioritizing customer satisfaction will contribute to Hiller’s reputation, growth, and profitability in the industry. -Partner closely with Regional VP to monitor costs and expenses within your division to ensure they are within budget and align with revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability -Partner closely with Finance to monitor costs and expenses within your division to ensure they are within budget and align revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability. -Responsible for full scope P&L management of the branch operation. Actively contributing to revenue generation through identifying new business opportunities to drive growth, nurturing customer relationships, and collaborating with the Sales team to secure new business contracts. -Evaluate financial performance, including revenue, expenses, and profitability to help you make informed decisions, identify areas for improvement, and take corrective actions as necessary. -Keep abreast of industry trends, technological advancements, and regulatory changes related to Fire and Life Safety systems and incorporate them into project management practices. -Responsible for oversight, allocation, and proper utilization of all branch resources, including manpower, equipment, and materials -Collaborate with clients, contractors, and divisional leadership to understand project requirements, address concerns, and maintain a high level of customer satisfaction. -Lead and manage the branch operations team, establishing and setting operational performance objectives and expectations, while providing support and leadership and growth to all branch employees -Establish quality control measures and ensure compliance with fire and life safety regulations and best practices. -Responsible for holding weekly team meetings, monitoring project status, monitoring financials, ensuring change order opportunities are addressed in a timely fashion and project execution and billing status are communicated effectively.

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About The Hiller Companies

-Offers comprehensive services across multiple sectors. -Recognized for expertise in designing, installing, and maintaining fire suppression systems, security systems, and alarm monitoring. -Specializes in providing services for healthcare, government, energy, education, and commercial properties. -Works on major projects including high-rise buildings, industrial facilities, hospitals, and government installations. -Known for innovations in fire protection and security solutions with a focus on reliability and cutting-edge technology.

Sector Specialisms