Colleague Host

Overview

Delivers exceptional visitor/colleague experience, managing front‑of‑house services.

Key Responsibilities

• av support
• site inspections
• booking management
• equipment monitoring
• workspace allocation
• visitor reception

Tasks

-Administer workplace policies (clean desk, appropriate use of space, etc.) -Create a workplace culture that demonstrates our values while supporting and leading our colleagues through our new workplace environment(s). -Proactively identify opportunities to anticipate visitor and colleague needs while maintaining strict confidentiality at all times -Respond to all requests through various channels (verbal, Teams, Viva Engage, email) in a timely manner -Take ownership of all services that support our colleagues and visitors within the workplace -Handle all workplace enquiries and issues with tact, confidence, and professional expertise -Conduct daily site inspections, identifying and documenting defects with follow-through to completion -Conduct engaging workplace tours, showcasing available facilities and amenities to users -Lead engagement campaign implementation by identifying local partners and promoting awareness initiatives -Prepare meeting rooms and Event Space for visitors and colleagues, ensuring each space is clean, well-maintained, and in optimal working condition -I champion the digital journey and focus on driving engagement and impact -Demonstrate competency with all meeting room equipment and provide first-line technical support for IT/AV issues -Support seamless entry and exit processes while ensuring compliance with security policies using a human-centric approach -Audit all workspaces and collaboration areas, ensuring 'ready-to-use' condition throughout the workday -Monitor office equipment functionality and coordinate immediate repairs when needed -Foster positive experiences that elevate colleague engagement and bring the voice of customers into daily operations -Build a sense of community and purpose by driving colleague engagement and taking complete ownership of all interactions until resolution -Optimise operational touchpoints to maximize productivity and enhance user experiences -Welcome, register, and assist visitors while coordinating with colleagues to ensure timely reception -Manage stationery inventory and procurement to ensure consistent supply availability -Report creation of reoccurring issues or concerns for resolution -Manage tasks flexibly while prioritising urgent requests and maintaining a customer-focused perspective -Listen actively to understand client and colleague needs, leveraging feedback to continuously improve services -Ensure service delivery within SLAs while maintaining compliance with applicable laws and regulations -Auditing and tracking of ongoing issues and concerns -Provide comprehensive directional support on-site and for nearby locations, responding to ad-hoc requests such as taxi bookings or reservations -Act as a single point of contact of all events, to ensure seamless interaction between customer colleagues, OurWorkplace teams and Service Partners -I foster a sense of community by building lasting and meaningful relationships with our customers -Consolidate workplace issues and proactively identify opportunities for operational improvements -Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service -Build relationships with key stakeholders and encourage interactions between colleagues and OurWorkplace teams -Coordinate with specialist teams (IT, communications, audio/visual) to ensure seamless technology operation without disruption -Maintain ownership and support of site-specific information on Workplace Experience apps and office guides -Maintain meticulous attention to detail when processing bookings, collecting comprehensive information and coordinating with relevant support teams -Handle general inquiries via TEAMS, in a professional manner, responding to questions as needed -Provide frictionless, efficient experiences tailored to individual needs, whether requiring speedy or enhanced service -Assist with workspace allocation and guide users through desk/ booking technology -Deliver memorable and exceptional welcome experiences to all visitors and colleagues through passionate, inspired customer service -Collaborate with cross-functional teams and vendors to maintain seamless workspace functionality -Build relationships with service partner teams to maintain meeting rooms and designated areas in pristine, professional condition -Monitor scheduled meetings and events, ensuring advance space preparation and smooth execution -Own Health & Safety in designated areas, immediately reporting and securing hazardous conditions -Manage meeting room booking requests, proactively matching optimal spaces to specific requirements and reassigning when necessary -Own and facilitate the relationship between colleague Business Resource Groups (BRGs) and the OurWorkplace team

Requirements

• digital platforms
• proactive
• reactive
• workplace requests

What You Bring

-Communicate effectively through digital platforms including digital displays, signage and workplace applications -Proactive and reactive assignment to workplace requests and concerns

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms