Shelter Support Staff – Crosswalk Youth Shelter

Overview

Provide hands‑on support and care for vulnerable youth in a shelter setting.

Key Responsibilities

• crisis response
• emotional support
• shelter maintenance
• intake processing
• documentation
• on-call coverage

Tasks

-Provide emotional support, crisis response, and intentional care moments throughout each shift. -Build trust through conversation, consistency, and respect. -Keep the shelter clean, organized, and ready for the next shift. -Create a calm, safe, and welcoming environment for youth. -Prepare light meals or snacks and assist with morning or evening routines. -Conduct intakes and contact guardians or agencies when required. -Document interactions, services, and progress accurately and timely. -Carry the on-call phone during assigned rotation weeks and provide coverage as needed.

Requirements

• food permit
• tb test
• cpr certified
• aac credential
• high school
• youth experience

What You Bring

-Food Handler’s Permit -Negative TB test (within 8 months of hire) -CPR/First Aid/Bloodborne Pathogens certification -Bonus: Experience supporting youth in crisis or with high-risk backgrounds -Must be 21+ years old (per DCYF licensing) -Agency Affiliated Counselor (AAC) credential -High School Diploma or GED/HSEC -1 year of experience working with youth -Ability to obtain (within 30 days of hire):

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Benefits

-Part-Time Benefits: Accrued vacation and sick leave hours, free training and certifications, and a supportive, team-based environment. -Beautiful new facility: Modern, clean, and designed to foster safety, connection, and growth. -Mission with meaning: Every day, you’ll live out VOA Spokane’s mission—uplifting people and meeting the needs of our community’s most vulnerable youth. -Licensed behavioral health environment: You’ll receive training, clinical support, and ongoing development to ensure best practices in trauma-informed care. -Growth and learning: Start part-time and build into full-time. We invest in your development with paid training, mentorship, and advancement opportunities.

About Volunteers Of America Eastern Washington

-An organization dedicated to serving Eastern Washington since the early 20th century. -The organization focuses on providing essential support, including housing, healthcare, and services for veterans, families, and homeless individuals. -Provides affordable housing solutions across the region. -Operates community programs targeting mental health and addiction recovery. -Offers career training and job placement for individuals facing significant challenges. -Dedicated veteran services to facilitate the transition into civilian life. -Supported by donations, grants, and government partnerships, the organization has expanded its impact. -Unusual among nonprofits, the organization leverages innovative technology to enhance outreach and service delivery.

Sector Specialisms