Client Relationship Manager

Description

• Responsible for projecting monthly revenue expectations for projects and working with the location Operations Director in planning workload and office staffing
• Updates leads and records business development activities in the CRM database
• Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client’s organization
• Responsible for all project management activities, which includes (but is not limited to) establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job close out processes
• Oversees the activities of the project team to achieve Total Project Success
• Works with leadership to establish long term strategies for building and growing client relationships
• Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients
• Builds, develops, and grows strategic business relationships vital to the success of projects and long term engagements
• Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff
• Provides leadership and mentoring to Project Managers assigned to their projects
• Aligns SSR services with the needs of the client, identifies the client’s future needs, and determines where SSR can intersect with new services and support
• Assists or leads resolution of project and client relationship issues
• Responsible for working with clients and Project Managers to collect accounts receivables in accordance with Program AR goals
• Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity

Requirements

• Thorough knowledge of all project financial activities (i.e., budgeting, projections, reporting)
• Understands client’s strategic goals and standards and assures all projects are delivered in accordance with those goals and standards
• Knowledge of project approach and system design
• Experience in the design of multi-discipline projects
• Knowledge of current industry trends, products, and their application to market sectors
• Professional Engineer Licensure preferred
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience
• Knowledge of business practices and processes
• Thorough knowledge of Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook)
• An expert in the discipline(s) of his/her expertise with a minimum of 10 years applicable project/client management experience
• Knowledge of engineering theories and methodologies
• Demonstrated, consistent ability in managing projects from small to large scope and complexity

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance