Service Coordinator – Tacoma

Overview

Coordinate scheduling, communications, and admin for fire protection service teams.

Key Responsibilities

• scheduling
• data reporting
• work orders
• customer liaison
• team training
• service calls

Tasks

-Liaison: Serve as the communication hub between field personnel, customers, and government agencies. -Collaboration: Work alongside a close-knit team to manage daily operations, including fielding incoming service calls, while continually brainstorming ways to improve process efficiency -Trains teammates and openly shares knowledge and experience -Scheduling and Coordination: Manage and optimize complex schedules for field teams, ensuring efficient resource allocation and timely project execution while maintaining flexibility to accommodate urgent customer requests and changing priorities -Data Management: Craft, process and organize reports and reporting systems for our inspection, testing and service teams -Support Operations: Own back-office functions, answer phones for urgent customer needs, draft communications and prepare work orders

Requirements

• google drive
• viewpoint
• excel
• gsheets
• high school
• 2+ years

What You Bring

-Process-driven: Affinity for developing and maintaining standardized and multi-step processes including rigorous follow-up -Industry Experience: Experience in the construction industry or commercial fire alarm tenant improvements is a plus but not required -Systems Expert: Build proficiency on the Google Drive platform and in our construction software (Viewpoint/Spectrum) -Technical Skills: Proficiency with Microsoft Suite (particularly Excel) and Google Suite (particularly GSheets) -Compliance: Drug screening and background checks will only be conducted after a conditional job offer is made. We evaluate criminal history based on its relevance to the job duties -Education: High School Diploma or GED -Positive attitude and professional demeanor including good judgment and honesty -Experience: 2+ years of administrative-level experience -Takes initiative and can operate with minimal guidance -Attention to Detail: A keen eye for detail and the capacity to maintain accuracy in repetitive tasks -Organized: Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently -Enjoys a fast-paced environment while maintaining organization and operational rigor

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Benefits

-Customer-centric: goes the extra mile to get the job done correctly -Growth Opportunities: Learn new skills and advance your career -Professional Growth: Embrace opportunities to learn, grow, and take on additional responsibilities -Collaborative Environment: Be part of a supportive and enthusiastic team

About Patriot Fire Protection

-Known for tackling complex, long-term jobs under tight codes and schedules while upholding quality and on-time delivery. -Operates from three locations, deploying the latest fabrication, design, and installation technologies with strong regional expertise. -Typical projects range from single-family homes and high-rise office buildings to warehouses, federal facilities, and e-commerce campuses. -Began in Tacoma, then expanded to Spokane and Portland/Vancouver to support large regional construction demands. -Offers end-to-end fire protection: system design, installation, alarms, testing, inspection, maintenance, and special projects.

Sector Specialisms

Security Clearance

-drug screening and background checks after a conditional job offer.