Concierge Manager - Colony Square

Overview

Manage concierge team, vendor relations, guest services, and hospitality programs.

Key Responsibilities

• expense reporting
• vendor management
• event planning
• training coordination
• tenant surveys
• staff scheduling

Tasks

-Expertly manages administrative duties such as expense reporting and payroll and timekeeping. Manager is responsible for scheduling and time sheets. -Partners with the Colony Square Marketing team in developing and executing programs that support store sales and a unique shopping and dining experience. Attends weekly marketing meetings -Ensure uniform guidelines are adhered to by the Concierge team at all times; clean and pressed and worn in the appropriate manner. Responsible to ordering uniforms and coordinating dry cleaning. -Develop, and retain the best ExperienceMakers that make up the Colony Square Concierge team. -Facilitate monthly Concierge meetings in order to stay informed of property changes, events, promotions, etc. -Oversees the ‘surprise and delight’ offerings to guests of Colony Square by supervising the Concierge responsible for this portion of hospitality. -Coordinate the quarterly retail tenant soundbite surveys and review with General Manager & Assistant GM. -Responsible for vetting process and agreements for third party amenity providers. Manages on-going relationships with these key vendors and contractors to ensure flawless execution of service. -Execute hospitality, marketing and event plans on property and off – often requiring evening and weekend assignments. -Concierge Manager will work scheduled shifts in Concierge in addition to scheduled meetings with Marketing and Management teams. -Coordinate customer, guest, and resident’s needs with other departments as required, ensuring a seamless -Partners with Assistant General Manager to lead Hospitality Training for operational departments monthly, as needed. -Provide leadership support for the Concierge team; including training and ongoing coaching as needed. -Develops relationships with Colony Square’s retail and office tenants and residential communities. -Identify and fully develop the inventories of services provided to guests and residents of Colony Square. -Focus on improving existing programs while assisting in the creation of new and varied experiences that offer a fresh and inviting guest experience.

Requirements

• weekend work
• multitask
• fast‑paced
• physical stamina
• computer use
• team player

What You Bring

-Must be flexible and able to work weekends, nights and holidays to support the property’s peak hours of operation and Concierge team needs -Ability to multitask -Must be able to work in a fast-paced environment, maintaining professionalism at all times. -Verbal Communication, Listening, Guest Service & Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control -Bending up to 4 hours a day -Ability to climb ladders and stairs -Standing up to 8 hours a day in an outdoor environment -Able to push a Bell cart and lift up to 35 pounds -Ability to use a computer -Organized, detail-oriented self-starter, able to work independently and part of a group. -Ability to multi-task and work well under pressure. -Strong understanding and knowledge of Colony Square and Midtown Atlanta. -Working outdoors up to 8 hours a day -Proactive, approachable and solution-focused -Walking up to 8 hours a day

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About Jamestown

-With a focus on creating long-term value, excels in identifying opportunities across diverse sectors. -Manages a portfolio spanning commercial, residential, and industrial real estate markets. -Specializes in both direct real estate investments and partnerships, delivering results. -Typical projects include large-scale commercial properties, office spaces, and mixed-use developments. -Adapts to market changes, ensuring strategies stay relevant in an evolving industry. -Known for a forward-thinking approach, integrating innovative designs and efficient operations into every project. -With a global perspective, manages properties in key markets worldwide.

Sector Specialisms