Order Fulfilment Coordinator

Overview

Coordinate end‑to‑end order fulfilment for EMEA customers in a manufacturing environment.

Key Responsibilities

• order management
• siop planning
• kpi monitoring
• erp entry
• logistics coordination
• customer liaison

Tasks

We are seeking an experienced Order Fulfilment Coordinator to join our team at our Manchester manufacturing facility, specialising in centrifugal pumps & Fire suppression systems. This critical role will support end-to-end order fulfilment across the EMEA region, ensuring that customer orders are processed, produced, and delivered accurately and on time. You will play a key role in aligning customer demand with manufacturing capacity through active participation in the SIOP (Sales, Inventory, and Operations Planning) process, working closely with cross-functional teams including sales, operations, planning, and logistics. -Liaise with internal departments (Planning, Production, Quality, Logistics, Sales) to ensure orders are fulfilled to customer requirements. -Participate in the monthly SIOP process, providing input on customer demand, backlog status, and fulfilment capacity. -Monitor KPIs related to SIOP (forecast accuracy, order lead times, inventory levels) and recommend corrective actions as needed. -Support forecasting activities by analysing historical data and upcoming customer orders. -Monitor order status and proactively resolve issues that may impact delivery timelines. -Manage and coordinate the full order lifecycle from receipt to shipment across the EMEA region. -Monitor on-time delivery (OTD) performance and implement improvements where required. -Ensure accurate and timely entry and maintenance of order information in ERP systems. -Coordinate with the logistics team to ensure timely and cost-effective shipping solutions. -Maintain documentation for standard operating procedures related to order fulfilment. -Act as the point of contact for customer queries related to order status, delivery timelines, and documentation. -Collaborate with Planning and Sales to balance supply and demand in line with strategic goals. -Identify process bottlenecks and work with stakeholders to streamline order fulfilment. -Support digitalisation and ERP enhancements related to order processing and fulfilment. -Prepare and review shipping documentation, ensuring compliance with export regulations across EMEA.

Requirements

• s&op
• erp
• microsoft office
• degree
• communication
• problem solving

What You Bring

Position: 6 Months FTC (With the Opportunity to go Permanent) Soft Skills Technical Skills -Strong knowledge of SIOP / S&OP processes and principles. -Familiarity with EMEA export requirements, Incoterms and logistics coordination. -Proficient in ERP systems and Microsoft Office Suite. -Experience working in a multinational manufacturing or engineering company (Desirable). -Excellent communication and stakeholder management skills. -GCSEs including Maths and English (or equivalent). -Highly organised, detail-oriented, and proactive in problem-solving. -Proven experience in order fulfilment, customer service, or supply chain within a manufacturing environment – centrifugal pumps or rotating equipment experience preferred. -Degree in Supply Chain, Business Administration, Engineering, or related field (Desirable).

People Also Searched For

Benefits

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.

About Armstrong Fluid Technology

-A leader in energy-efficient and smart fluid technology solutions, serving sectors from industrial to commercial and residential. -Optimizes performance of HVAC, plumbing, and other fluid systems, saving energy and improving building performance. -Innovative products like variable speed pumps and intelligent controllers set new standards in efficiency. -Projects span global infrastructures, from airports to skyscrapers, with a focus on reducing environmental impact and operational costs. -Rich history of technological advancements, continually evolving with automation and IoT integration for smarter systems.

Sector Specialisms

Visa Sponsorship

-no sponsorships offered.