Work in conjunction with the Sales Team, ensure that regular Sales/Build meetings are attended, all Sales/Build procedures are adhered to, and inspections of all show homes are carried out
Be responsible for delivering excellent customer service to customers in line with company guidelines
Accept responsibility for such duties and responsibilities as the Site Manager may determine; in particular, as and when required, deputise for the Site Manager
Support the Site Manager, in ensuring that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these, in terms of communication, training and development, and the organisation of the site’s workload and resources
Support the Site Manager in coordinating trades, direct labour and materials to meet the production programme
Requirements
health & safety
customer service
build programs
ciob member
task prioritisation
In depth knowledge of all aspects of the construction trade and the relevant legislative requirements e.g. Health and Safety, NHBC requirements and Building Regulations
Good knowledge, understanding and experience of dealing with all issues relating to Customer Service
Experience of working within established build programs
A member of the Chartered Institute of Builders and/or qualified to NVQ level in Construction Management or a time served tradesman with considerable experience of the full range of construction trades
Ability to prioritise tasks to meet changing business needs
Benefits
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)