Director of Service Solutions and Customer Relations

Description

• Develop, sell, estimate and bid work.
• Manage all day-to-day departmental responsibilities including schedules, generating service tickets, communication with field staff and developing relationships with clients.
• Identify and resolve departmental issues in a timely manner.
• Provide consistent and effective leadership to the Service department with a focus on employee development and growth.
• Regularly conduct jobsite visits to ensure projects are compliant with customer and company expectations.
• Coordinate jobsite inspections.
• Ensure service billings are processed timely and assist in the collection of past due accounts receivable for all service-related work.
• Comply with company safety standards to promote a safe and clean working environment.
• Partner with Marketing and sales departments to develop sales leads, increase sales and promote our company’s services.
• Review contracts and proposals to verify intended scope of work, ensuring the highest level of customer satisfaction and company profitability.

Requirements

• Commercial roofing industry experience, 7+ years (required).
• Good verbal and written communication skills.
• Proficiency with Microsoft Excel.
• Solid understanding of various commercial roofing systems and manufacturers including TPO, PVC, modified and built up.
• Ability to develop and maintain relationships with clients, vendors and coworkers.
• Ability to climb ladders and visit commercial roof sites.
• Strong financial management skills
• Managerial/Supervisory experience, 5+ years (required).
• Ability to read, analyze and interpret general business documents, job specifications, technical procedures and/or government regulations.

Benefits

• 401(k) with company match
• Paid Time Off
• Flexible Spending Accounts
• Medical, Dental and Vision insurance with several plan options to choose from
• Paid Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance