Claims Technician - Hybrid Role
Mclarens
Support Adjusters by managing claims administration, reporting and stakeholder liaison.
11d ago
Junior (1-3 years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Aviation Risk Management
Claims Management
Cyber & Technology
Dispute Resolution
Environmental Services
Forensic Accounting
Investigation
Third Party Administration
Sector Specialisms
Marine
Cargo
Hull
Ports
Inland Marine
Commercial Fleet
Transportation
Aviation
Role
What you would be doing
time reporting
claims administration
file management
data reporting
stakeholder liaison
technical reporting
- Ensuring time reporting and billing is compliant with internal standards processing and systems
- Overseeing Adjuster caseloads when necessary during periods of leave
- Incoming telephone calls / resolve queries
- Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion
- Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security
- Working closely with Adjusters to assist with investigation and validation enquiries.
- Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports
- Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.
- Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
- Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
What you bring
cila/cii
word
excel
claims handling
stakeholder management
communication
- You must be, or be working towards becoming, CILA/CII qualified
- Good working knowledge of Word and Excel
- You must have previous claims handling experience including caseload management
- Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties
- Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
- Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
- Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output
- Thrive in a high-pressured working environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1932 Founded
Year Established
The company was established in 1932 as an independent loss adjusting firm.
40+ Countries
Global Reach
The company expanded its operations to over 40 countries through strategic office openings.
- An independent loss adjusting firm that has evolved into a global insurance services provider.
- Focuses on complex claims, including high-stakes commercial, niche, and catastrophe cases.
- Specializes in marine claims investigations, large-scale construction loss assessments, aviation incidents, and crisis management.
- Operates with a vertical structure of specialist teams, offering tailored adjusting services.
- We aim for nothing less than the highest standards in everything we do.
- We work best when we work together with clients, colleagues, and business partners alike.
- We are trusted to keep our promises, act with integrity, and treat people the right way.
- We know our market better than anyone, but still, we never stop developing.
- We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.
- We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.
12.7% Emission Reduction
GHG Targets
Achieved a reduction in greenhouse gas emissions for operational activities.
5% Carbon Target
Annual Reduction Goal
Set a goal to reduce carbon emissions each year through various initiatives.
- Earned certification by demonstrating continuous measurement, reporting and verified reduction of Scope‑1, 2 and core Scope‑3 emissions.
- Adopts a carbon‑reduction strategy including efficiency improvements (offices & travel), renewable energy adoption and sustainable procurement.
- Engages employees via ESG steering committee and global policies covering water and energy use, waste reduction, renewable energy and electric‑vehicle schemes.
20,000 Hours
Global Volunteering Contribution
Generated through an annual paid Day of Service, this figure represents the company's commitment to community engagement and social impact.
- Published first ESG Impact Report including data on gender pay and diversity.
- Global ESG framework includes governance and policies on diversity, equity & inclusion.
- Planet Mark ESG report showcases metrics on people, community and governance including diversity.
- Reports gender-related data via supplier code of conduct and gender-pay reporting (specific figures not publicly disclosed).
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