Fire Systems Service Coordinator

Description

• Schedule resources to support standard service agreements.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.

Requirements

• Familiarity or experience with HVAC, Fire Alarm, or Security systems
• High school diploma or state-recognized GED
• The ability to read and understand customer service contracts
• Must be able to demonstrate:
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Associate degree
• Verbal and written communication skills in English
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Organizational and interpersonal skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance