Schedule resources to support standard service agreements.
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
Act as primary point of contact for service customers to ensure expectations are met.
Requirements
hvac
sap
associate degree
microsoft office
communication
organizational
Familiarity or experience with HVAC, Fire Alarm, or Security systems
High school diploma or state-recognized GED
The ability to read and understand customer service contracts
Must be able to demonstrate:
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Associate degree
Verbal and written communication skills in English
Experience with Microsoft Office and business software systems (e.g., SAP)
Organizational and interpersonal skills
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship; candidates must be legally authorized to work in the us permanently.