Service Account Representative

Overview

Manage service accounts and sell value‑add lift solutions to national clients.

Key Responsibilities

• service sales
• capital renewal
• warranty conversions
• forecasting
• account management
• customer presentations

Tasks

-Achieve Service sales targets for transactional, value add products for safety, passenger experience and lift reliability. -Act as a facilitator between Otis Customers and the Otis Operations team, assisting with developing, implementing and communicating solutions to customers. -Support the wider business requirements by identifying, actively introducing, and collaborating for capital renewal and Modernisation sales success within the portfolio. -Achieve Service sales targets for the portfolio – unit and revenue – growth. -Proactively engage with our new installation customers to achieve 100% warranty conversions, and with prospective customers to expand the portfolio unit count and revenue base. -Provide timely, accurate forecasts and reports to management and ensure the service portfolio has reduced exposure to out-of-tenure agreements. -Proactively maintain regular face-to-face contact with Otis Customers within the portfolio, occasionally requiring travel around the motu. -Provide daily, professional, value-based account management to a portfolio of national accounts. -Organise, prepare, and deliver customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.

Requirements

• sales experience
• driver's licence
• word/excel
• data analysis
• account management
• communication

What You Bring

-It will be an added advantage if you have experience working in or closely with the elevator industry. -You like to understand how things work and embrace new learning to pass on technical information reliably to Customers. -Have a minimum of 5 years’ experience in Frontline Sales or Key Account Management. -Be able to manage multiple accounts, be customer-focused, and anticipate client needs. -Hold a valid driver's license. -Good knowledge of using technology, able to quickly learn bespoke data management systems, including mobile applications (Word, Excel, Email, Internet), and use technology to analyse data and trends. -Have strong business acumen, be results-driven and demonstrate a good understanding of service selling. -Excellent verbal communication skills and accurate, professional written skills.

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Benefits

-Competitive base salary, car allowance, and quarterly paid Service Sales incentive -Access to funded study schemes such as our industry-leading Employee Scholarship Program

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms