Sales Support Specialist

Overview

Support sales team by coordinating tenders, RFQs, customer communication, and approvals.

Key Responsibilities

• rfq coordination
• bid management
• tool development
• srm management
• customer tenders
• market feedback

Tasks

Reporting to the Vice President of Sales Operations, the Sales Support Representative will support the Ontario Region account management team by coordinating customer tenders, including the creation and management of opportunities. in our SRM tool, coordinating the review of the customer's terms & conditions with our legal department and our Insurer, to help the customer resolve order execution problems, etc.) and interacting in a sustained manner with the customer and the factories concerned -Build and maintain strong relationships with customers and internal stakeholders. -Provide market feedback on pricing and competitor activity. -Identify high-potential leads and escalate them to Sales Directors. -Contribute to the development of tools and processes that enhance operational efficiency. -Participate in industrial sales meetings and initiatives. -Coordinate RFQs and bids with Business Lines to ensure timely and accurate submissions. -Support the promotion and sale of products and services to meet regional sales objectives. -Respond to customer inquiries via phone and email, including requests for information, quotations, and order updates. -Proactively manage customer satisfaction and resolve issues. -Serve as the primary interface between customers and internal sales teams.

Requirements

• salesforce
• electrical engineering
• customer service
• project management
• multitasking
• communication

What You Bring

-Proficient in working independently and meeting tight deadlines. -Experience with Salesforce (SFDC) is an asset. -Strong organizational and multitasking abilities. -Project management skills; ability to manage multiple priorities. -2–5 years of customer service experience. -Technical degree in electrical engineering or equivalent (preferred). -Strong communication skills in English; French is an asset. -Customer-focused with excellent relationship-building skills.

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Benefits

-24/7 employee and family assistance program. -Fitness and wellness program. -Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service. -Pension plan with attractive employer contribution. -Bonus program. -Hybrid work from home policy.

About Hitachi Energy Ireland Limited

-Leads in energy management with pioneering technologies. -Focuses on renewable energy to drive cleaner and efficient power systems. -Provides solutions across energy generation, transmission, and distribution. -Operates in sectors including wind, solar, utilities, and transportation infrastructure. -Innovates in industrial automation with cutting-edge energy optimization systems. -Involved in electrifying remote regions for improved energy access. -Employs digital tools for data-driven grid improvements and performance enhancement.

Sector Specialisms