Customer Support Officer

Overview

First point of contact for customers, handling queries, admin and ensuring satisfaction.

Key Responsibilities

• call handling
• query logging
• customer communication
• service delivery
• response monitoring

Tasks

-Managing incoming phone calls or correspondence from Corporate Account customers, logging any queries customers may have to the relevant departments through the internal business channels. -Communicating with all levels within the business to help customers get swift and accurate resolutions to their queries. -Delivering excellent levels of customer service at all times. -Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.

Requirements

• waste management
• admin experience
• customer relationships
• gcse maths
• gcse english
• problem solving

What You Bring

-Knowledge of the waste management industry would be fantastic but again, this is not obligatory. -Previous admin experience would be ideal, but it isn’t essential. What’s more important is the ability to build strong customer relationships plus basic qualifications: GCSE Maths and English (or equivalent) are desirable. -You'll need to be good with people and happy resolving queries and problems. It’s the sort of job that suits approachable, helpful people who can express themselves well. You also need to be professional and efficient – ready to deal with tasks swiftly and accurately.

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Benefits

-The successful candidate will also be expected to carry out general office admin and can benefit from the company succession plan, competitive rates of pay and an internal bonus scheme.

About Suez

-Tracing its roots over 160 years, the company has evolved into a global force in water treatment and waste management. -It operates in 40 countries. -The firm designs, builds and operates thousands of treatment plants—serving over a billion people worldwide. -Its Engineering & Construction arm delivers turnkey water and waste recycling facilities using flagship technologies. -The consulting division supports cities and industries with infrastructure planning, resilience, and water‑cycle expertise. -Its R&D hubs—across Europe and Asia—hold over 1,800 patents and pioneer innovations like wastewater heat recovery.

Sector Specialisms

Interview Process

-interviews will be arranged locally.