Customer Support Consultant

Overview

Provide post‑sale support, resolve issues and admin assistance for customers and partners.

Key Responsibilities

• safety culture
• customer service
• administrative support
• compliance
• data management
• systems operation

Tasks

-Foster a safe and positive workplace, living the AGL values and prioritising both physical and mental wellbeing. -Deliver exceptional customer experiences by resolving issues quickly and efficiently, helping retain sales and strengthen customer relationships. -Support our partners and teams by providing high-quality administrative assistance to Business Development Managers, real estate partners, and clients. -Champion compliance and professionalism in every interaction, ensuring all regulatory standards and company values are upheld. -Operate across multiple systems with confidence, managing data accurately and efficiently to keep processes running smoothly. -Participate in Energise - our reward & recognition program.

Requirements

• negotiation
• customer service
• communication
• availability
• sales experience
• account management

What You Bring

-Positive attitude, strong negotiation skills and a willingness to learn. -Ability to provide excellent customer service and build rapport with our customers. -Excellent communication skills - both written and verbal. -Availability to work Monday to Friday between 8amm-8pm & some Saturdays between 8am - 1pm. -Previous demonstrated customer service, sales or account management experience

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Benefits

-Flexible working options including hybrid work. -Access 20 weeks of paid parental leave for the primary carer. -Discounts on energy, telcos and solar plans. -Access to an additional week of recharge leave per year. -Access to study assistance, AGL's share purchase plan and insurance deals. -Novated leasing and Electric Vehicle subscriptions.

About Agl

-The company has transitioned over the years from coal and gas to a more sustainable energy future. -It operates a diverse energy portfolio, including power stations, gas plants, and renewable energy projects like wind and solar farms. -With a commitment to clean energy, it is increasingly focused on reducing its carbon footprint and expanding renewable energy sources. -The company offers a wide range of services from electricity and gas supply to energy storage and solar panel installations. -Retail operations serve millions of Australian households and businesses, offering tailored energy solutions.

Sector Specialisms

Security Clearance

-nationally coordinated criminal history check -medical assessment if necessary