Service Representative

Overview

Remote service rep handling finance inquiries, onboarding merchants, and troubleshooting.

Key Responsibilities

• merchant onboarding
• trend tracking
• escalation resolution
• system troubleshooting
• interaction documentation
• inbound support

Tasks

-Researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. -Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units -Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners -Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents -Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing -In this position, you will also: Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution

Requirements

• bachelor’s
• ai
• copilot
• call queue
• technical troubleshooting
• customer service

What You Bring

-Experience with Agriculture, Consumer, or Construction/Forestry products and services -Experience being proactive on customer calls to educate and/or offer solutions -Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc. -Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues -Customer service experience in a financial environment -Bachelor’s Degree -Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work -A growth mindset, with the ability to learn new information and computer systems/programs quickly -If working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet -Strong understanding of Artificial Intelligence (AI) and hands-on experience using Microsoft Copilot to enhance productivity and innovation. -Experience identifying a work process/procedure to improve and being part of the implementation -Experience working in a call queue environment -Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment

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Benefits

-Charitable contribution match -Employee Purchase Plan & numerous discount programs for personal use -Employee Assistance Programs -Fitness subsidies and on-site gyms at specific Deere locations -Healthcare benefits with a generous company contribution in the Health Savings Account -Highly competitive base pay and performance bonuses -Tuition assistance -Savings & Retirement benefits (401K and Defined Contribution) -Adoption assistance -Flexible work arrangements

About John Deere

-With a legacy of innovation, John Deere pioneered the development of the self-scouring steel plow, revolutionizing farming. -Today, it continues to lead in machinery, technology, and services, helping farmers, builders, and forestry workers optimize their work. -John Deere's financial growth has been fueled by consistent investments in research, expanding its product line with cutting-edge technologies. -Key products include tractors, combines, harvesters, excavators, and loaders, all designed to maximize efficiency in their respective industries. -The company focuses on sustainable agriculture and advancing technology with GPS systems and precision agriculture tools. -John Deere’s global footprint spans across several continents, with a focus on local solutions that cater to regional agricultural and construction needs. -Noteworthy for its vast product range, John Deere integrates smart technology in machinery, such as automated driving and machine learning capabilities. -In the construction sector, John Deere has earned a reputation for durable, high-performance equipment capable of handling the toughest jobs. -Its commitment to providing high-quality, reliable machinery has made John Deere a household name in both urban and rural settings worldwide.

Sector Specialisms

Visa Sponsorship

-visa sponsorship is not available for this position.