Customer Service Supervisor - Sales

Overview

Lead and develop a customer service team to meet performance targets and improve experience.

Key Responsibilities

• trend analysis
• team supervision
• training
• reporting
• strategy development
• issue resolution

Tasks

-Stay updated on industry trends and best practices in customer service. -Analyse customer feedback and service trends to identify areas for improvement. -Supervise and support the customer service team, providing guidance and feedback to improve performance. -Train and mentor new team members on company policies, procedures, and customer service best practices. -Prepare reports on team performance and customer satisfaction metrics for management review. -Develop and implement customer service strategies to enhance the overall customer experience. -Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions. -Collaborate with other departments to streamline processes and improve communication. -Monitor team metrics and performance to ensure targets are met and operational goals are achieved. -Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.

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About Jewson

-With a vast network of branches across the country, serves a wide range of construction projects. -Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools. -Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy. -Known for providing tailored solutions with a focus on quality and service. -A trusted partner, having supplied products to iconic buildings and landmark projects. -Prides itself on expert knowledge across its materials, helping clients choose the right products.

Sector Specialisms