Wirtgen Technical Trainer & Communicator

Overview

Manage technical training, support and communication between John Deere, techs, and manufacturers.

Key Responsibilities

• troubleshooting
• customer advisory
• case management
• tool management
• repair database
• technical training

Tasks

-Research product issues using DTAC, technical manuals, business system, and troubleshooting techniques to help resolve issues -Advise customers of all pertinent technical data to ensure customer satisfaction or product repairs -Provide timely communication of solutions to Service/Parts/Sales & manufacturers -Provide technical communications and updates for DTAC, monitor case status, and ensure timely closure of open cases. -Analyze product issues and provide support for parts/service/sales -The employee is frequently required to lift or carry loads greater than 50 lbs but less than 75 lbs. -Work as liaison with manufacturers and all departments regarding product support issues. -Manage technical tooling for service departments -Record solutions and maintain database of repairs -Must proactively determine customer needs and exceed their expectations -Delivers Capstone & other technical training to Service Technicians

Requirements

• heavy equipment
• capstone certification
• excel
• business degree
• management experience
• analytical

What You Bring

-Must have knowledge of construction equipment dealer business practices, ideally including the practices followed at John Deere dealerships, is preferred. -Remains Capstone current with new machine training -Ability to work using Personal Protective Equipment, including respirators, welding shields, hard hats, vests, safety glasses, goggles, gloves etc. -Highly developed technical abilities across Heavy Equipment line - electrical / hydraulic / powertrain / fuel systems, ect… -Able to use full range of motion for both legs, including climbing, twisting, squatting, and pushing with both legs. -Ability to use full range of motion for back, arms, hands, and fingers. -Able to climb onto or down from mobile construction equipment, typically 3-4 feet of climbing, for service and inspection. -Capstone Certifications Required, ongoing training provided. -The employee is regularly required to talk or hear at moderate noise levels. -Individual must be proficient in cross functional leadership, customer focused, analytical and comfortable communicating with customers. -Must have competence in Excel, Word, PowerPoint, Outlook and quickly adapt to new software systems. -Must have good interpersonal skills and strong communication skillsets -Degree in a Business/Management discipline or equivalent experience. -Must remain current on all Certifications required to lead & instruct Capstone & technical training -The ideal candidate has an analytical bias, strong personal skills and is comfortable managing service technician personnel. -Specific vision abilities required by this job include close, distance and color vision. -Must be able to comprehend and present complex technical data for the purpose of training employees -Must have a great deal of flexibility to handle the changing work environment -Must be mature, team orientated and possess a positive attitude -Minimum 5 years or more of management responsibility in product support areas within the Construction/Forestry industry -Must be able to handle multiple projects simultaneously -Must adhere to ethical principles, has sound character and honesty

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About Dobbs Equipment, Llc

-Founded with a mission to provide high-quality heavy equipment for large-scale projects. -Known for offering a diverse range of machinery and equipment for construction, mining, and industrial sectors. -Has built a solid reputation as a trusted partner for infrastructure and transport projects. -Specializes in providing tailored solutions to meet the unique needs of heavy civil and industrial clients. -Collaborates with key players in various sectors, including government and large enterprises. -Offers innovative equipment options, ensuring maximum efficiency and productivity on job sites. -Continues to expand its footprint with a focus on meeting the evolving demands of the industry.

Sector Specialisms