Refining and Chemicals Technical Account Manager

Overview

Drive automation & controls business growth and delivery for refining & chemicals clients.

Key Responsibilities

• contract management
• performance reporting
• scope negotiation
• business planning
• customer relationship
• talent development

Tasks

-Ownership of HSSEA matters across customer contract(s): ensure HSSEA values are always delivered and adhered to, continuously influencing and personally role modelling safety behavioral values. -Supports recruitment, selection, and development of talent, ensuring effective performance and capability management, acting as a coach/mentor, and encouraging and supporting open and effective communication to optimize delivery of objectives, maximize team performance and achieve continuous performance improvement -Accountable for delivery of contract performance directly focusing on assigned customer contract(s). Typical budgeted revenue targets are set per year (varies by economics, maturity of business, end market trends) -Maintain operational integrity and excellence, tracking and reporting on performance metrics and steering improvements. -Develops and delivers business plans in support of Refining and Chemicals business growth, in line with Woods strategy. -Negotiates changes to contract scope or terms with the customer. Follows Change Management process to identify and approve scope, cost and schedule and manages risks. -Consult on solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance. -Customer focused; develops sincere and open relationships with customers, current and potential; listens to customer needs and constantly striving to exceed expectations and add value -Directs and guides the growth, development and delivery performance across projects in assigned customer contracts within Refining and Chemicals sector. -Supports the development and growth of people assigned to end-market / customer contract teams, including supporting and allowing development opportunities outside of assigned market/contract(s) -Accountable for maintaining relationships with strategic/key clients (together with Growth & Development) and execution partners and supporting the development of new relationships in line with Wood’s strategy. -Work with leadership and peers to improve delivery performance and maximize delivery opportunities throughout wider business where required. -Works with functional managers, project managers and staffing function to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed. -Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects and the broader Wood organization. -Accountable for maintaining positive customer relationship, fostering, and enhancing relationship management with open, honest, and effective communications. -Maximizes the long-term customer relationship and commercial return by positioning Wood for contract extensions and renewals. -Develop and implement a focused strategy at customer level, support bid and tender activity as required and assume responsibility for positioning and new growth opportunities. -Maintain operational integrity and excellence, ensuring robust governance, subcontractor management, and performance reporting. -Responsible for key clients and / or more complex projects (i.e., clients with strategic requirements or higher revenue and / or headcount) -Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities. -Ensures project teams are working to the highest possible standards of integrity, safety, quality and performance excellence.

Requirements

• feed
• plc
• dcs
• sis
• p&ids
• university degree

What You Bring

-Ability to steer and implement change programs. -Strong technical background with proven commercial/business development experience. Following experience preferred: -Is a champion and role model for ethical behavior and compliance with applicable laws and policies. -Entrepreneurial with ability to identify -Understand customer needs beyond the immediate scope and introducing other Wood services to the Customer to grow the overall scope for Wood and add value to the Customer/Asset. -A motivated self-starter, who can self-direct when required, able to use own initiative and have autonomy to make appropriate decisions but also know when escalation is -Extensive experience with Front-End Engineering (FEED) phases, implementation, systems testing, start-up and commissioning of automation projects -Experience with PLC platforms (Allen Bradley) is beneficial but not required -Working knowledge of Functional Safety processes and deliverables -Decisive, with ability to make decisions and follow through, ensuring learnings are -Background and hands-on experience with systems platforms, operating systems and the interactions between systems, system hardware and architecture. -Proven experience of building and maintaining key client relationships or end-market growth -Refining and Chemicals Automation experience including: Strong DCS, SIS, HMI experience: project detailed design work including configuration, testing, and commissioning experience DCS: TDC-3000, Experion PKS, Yokogawa, and/or DeltaV; SIS: Triconex, FSC, Safety Manager Background and hands-on experience with systems platforms, operating systems and the interactions between systems, system hardware and architecture. Virtualization concept familiarity Extensive experience with Front-End Engineering (FEED) phases, implementation, systems testing, start-up and commissioning of automation projects Proficient knowledge of project execution best practices Proficient knowledge of P&IDs and instrumentation/control equipment Working knowledge of Functional Safety processes and deliverables Experience with PLC platforms (Allen Bradley) is beneficial but not required -Virtualization concept familiarity -Role will have up to 25% travel depending on location/opportunities -Proficient knowledge of P&IDs and instrumentation/control equipment -University Degree (bachelors or masters) in relevant discipline or equivalent combination of qualifications and experience. -Critical thinker with problem solving abilities -Strong team building skills; motivating people, proactively enabling cross functional best practice -Proficient knowledge of project execution best practices -Pragmatic in approach with ability to balance commerciality with operational excellence. -The ability to influence and challenge others to behave in ways consistent with the interest of the organization -Flexible to respond and adapt to changing internal and external customer needs. -Strong influencer, negotiator and mediator -Track record of successful project/program delivery within relevant industry sectors, end-markets or with known clients. -Strong team builder, listens to needs of team/client, and capable of identifying and adopting best practices to engender a spirit of cooperation and energize people towards optimum -Excellent interpersonal and communication skills. -Minimum 5yrs in commercial / business development / customer account management -Broad and deep understanding of an applicable industry and strong networking and relationship building capability -Strong DCS, SIS, HMI experience: project detailed design work including configuration, testing, and commissioning experience

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About Wood

-Wood is a global leader in consulting and engineering, primarily serving the energy and materials markets. -The company offers a wide array of services including project and construction management, operations and maintenance, and engineering design across various sectors such as oil and gas, chemicals, renewable energy, and infrastructure. -Wood operates in multiple countries including Australia, Canada, England, UAE, and the US, with a growing emphasis on sustainable energy and decarbonization technologies. -The company provides an integrated service model covering advisory, design, delivery, operational support, and repurposing services.

Sector Specialisms

Visa Sponsorship

-applicants must already have lawful u.s. work authorization; no sponsorship will be provided now or in the future.