Uptime Engineer

Overview

Desk‑based engineer maintaining equipment uptime, optimizing maintenance and supporting customers.

Key Responsibilities

• inspection reports
• parts quoting
• technical escalations
• maintenance strategy
• data management
• warranty management

Tasks

-Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance -Use inspection reports, oil analysis, and internal systems to identify and address machine issues -Oversee and support parts and service quotes to increase incremental work on contract machines -Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently -Develop maintenance strategies based on contract fleet trends to improve reliability and performance -Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly -Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required -Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle -Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions -Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs

Requirements

• heavy plant
• nvq3
• condition monitoring
• ms office
• troubleshooting
• communication

What You Bring

-Able to build good working relationships with internal and external stakeholders at all levels -Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience -Excellent communication skills both written and verbal -Ability to work at pace and using own initiative -Able to produce and understand technical reports -NVQ Level 3 in Plant Maintenance or equivalent -Condition Monitoring experience -Experience working in a technical support or project coordination -Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts -Strong IT skills with the ability to use all MS packages and systems -Ability to troubleshoot and solve problems efficiently

People Also Searched For

Benefits

-Family Leave - Enhanced maternity, paternity and adoption leave -Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade -That's not all - We also offer a whole host of additional Health & Wellbeing Support and benefits -Free Physio Access - Speak to a physio by phone or video -Discounts Platform - Save on groceries, holidays, shopping and more -Car Leasing - Salary sacrifice schemes through Tusker or Octopus -Pension - We match your contributions up to 5% -Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover -Retirement Support - Enjoy bonuses and phasedown days when its time to retire -24/7 GP Service - Private GP access anytime -IVF Support - Paid time off for treatment and appointments -Cycle to Work - Save on a new bike and accessories

About Smt Gb

-A leading provider of construction and mining equipment in the UK. -With decades of experience supporting sectors including construction and mining. -Offers state-of-the-art machinery, from excavators to loaders, tailored to diverse project needs. -Works on large-scale projects in both public and private sectors, particularly in mining and heavy civil works. -Ensures customers have access to the latest technologies and reliable service. -Thrives on deep market knowledge and a customer-centric approach to project solutions.

Sector Specialisms