MES Support Specialist

Overview

Maintain & support MES/ERP systems, troubleshoot shop-floor issues, and ensure data integrity

Key Responsibilities

• mes support
• incident response
• sql queries
• software testing
• documentation
• cross‑system

Tasks

The MES Support Specialist will be responsible for the maintenance, implementation, and continuous improvement of the MES/ERP applications that primarily support our manufacturing operations. Focus on incident response, database queries, data accuracy between systems (MES ↔ WMS/SAP/PLC/GQMS), and cross-department coordination. The role emphasizes troubleshooting, documentation, and learning the end-to-end manufacturing process. -Maintain documentation: Create and maintain comprehensive documentation of software configurations, troubleshooting procedures, and incident resolutions. Ensure that the knowledge base is up to date and accessible to all stakeholders, enabling efficient knowledge sharing and problem-solving. -Cross-system coordination: Track and communicate data/interface issues across MES, WMS, SAP, and test equipment; escalate to senior engineer/vendor when needed. -Shop-floor incident response (primary): Triage and resolve MES issues (workstation errors, scan failures, routing/recipe problems, user permissions) to minimize downtime. This may require on-call availability for 24/7 support. -User enablement: Create simple user guides, FAQs, and quick-reference checklists; deliver short training to line leads and supervisors. -Perform software testing and validation: Participate in software testing activities, including creating test scenarios, conducting functional and regression tests, and providing feedback to the development team. Validate software patches, updates, and new releases before deploying them to the production environment. -Collaborate with cross-functional teams: Work closely with production managers, software developers, and IT personnel to resolve complex software issues. Support system upgrades, integrations, and process optimization initiatives. -Continuous improvement: Identify areas for process improvement and suggest enhancements to the shop floor software systems. Collaborate with the development team to implement these improvements and contribute to the evolution of software support practices. -Database queries & data validation: Use SQL (read/queries) to validate WIP, MO status, pallets/containers, serials, and master data; prepare ad-hoc reports for each department. -Troubleshoot software issues: Investigate and diagnose problems reported by shop floor personnel or identified through system monitoring tools. Analyze log files, error messages, and user feedback to identify the root cause of issues and develop effective solutions.

Requirements

• sql
• linux
• windows
• bachelor's
• mes
• bilingual

What You Bring

-Excellent communication skills with the ability to convey complex technical concepts to non-technical users. -Solid SQL for reads/joins/filters; able to turn a question into a query and explain results. -Familiar with Windows clients/servers; basic Linux navigation a plus. -Willingness to learn, be hands-on at the line, and support on shifts as needed. -Ability to work independently and prioritize tasks in a fast-paced, deadline-driven environment. -Bilingual English & Chinese preferred Mandarin proficiency for clear communication with Chinese-speaking teams -Bachelor’s degree in computer science, Software Engineering, Information Systems, or a related field. -Proficiency in troubleshooting software issues and performing root cause analysis. -Strong documentation habits and attention to detail. -2+ years of experience in supporting MES, ERP, and SAP systems in a manufacturing environment. -Understanding manufacturing flows (WIP, MO, routing, yield, rework) and shop-floor discipline.

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-Anchors North American operations from offices in Silicon Valley and Jacksonville as the U.S. subsidiary of a global photovoltaic powerhouse. -Operates a state-of-the-art, highly automated solar panel factory in Jacksonville, Florida, producing up to 400 MW annually with robotics and AI-enabled quality control. -As part of a vertically integrated supply chain—from silicon wafers to PV modules and storage—its EAGLE® product line is locally manufactured and third-party certified. -Typical projects span residential rooftops, commercial installations, and utility-scale arrays, backed by bundled storage solutions tailored to grid-scale clients. -Pioneered the first national PV recycling network in the U.S., offering take-back services for end-of-life solar modules through a formal stewardship program.

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